Caroline Norris
Winston Salem,NC
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Site Supervisor
Imprints Cares
Winston-Salem, NC
09.2021 - Current
- Improved construction project efficiency by effectively managing resources and overseeing site operations.
- Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Patient & Client Support Coordinatior
Modern Hope Autism Center
Winston-Salem, NC
09.2025 - Current
- Coordinated communication between clients and service providers to enhance support experience.
- Developed and maintained client records using electronic health record systems for accuracy and compliance.
- Assisted in training new staff on client management protocols and best practices for service delivery.
- Implemented feedback mechanisms to gather client insights, driving improvements in service offerings.
- Facilitated scheduling of assessments and appointments, optimizing resource allocation for client services.
Substitute Teacher, K-5
ESS / Speas Elementary School
Winston Salem, NC
10.2021 - 09.2025
- Assisted with student to staff ratio by facilitating classes and clubs in absence of regularly assigned staff.
- Managed day-to-day operations of expanded learning program.
- Provided training, guidance and ongoing support to program staff.
- Selected nutritious snacks and educational toys for students.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
Assistant Manager /Property Manager
Beechwood Apartments
Greensboro, NC
02.2004 - 09.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Theology
Safe Haven Interdenominational Bible Institute
Zebulon, NC06-2021
Skills
- Customer Service Management
- Data Entry
- Problem-solving skills
- Conduct Telephone Reviews
- Chat Support
- Review Images
- Screening Processes
- Inbound and Outbound Calls
- Email Support
- Customer Service Rep
- Account Management
Timeline
Patient & Client Support Coordinatior
Modern Hope Autism Center
09.2025 - Current
Substitute Teacher, K-5
ESS / Speas Elementary School
10.2021 - 09.2025
Site Supervisor
Imprints Cares
09.2021 - Current
Assistant Manager /Property Manager
Beechwood Apartments
02.2004 - 09.2021
Associate of Science - Theology
Safe Haven Interdenominational Bible Institute