Caroline Parker
Flowood,MS
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
Work History
Marketing Director
MS Physical Therapy
Ridgeland, MS
09.2024 - Current
- Developed and implemented comprehensive marketing strategies to enhance brand visibility.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Created content and promotional materials to drive engagement and conversions.
- Cultivated relationships with key clients, improving customer retention and satisfaction rates.
Patient Care Representative
MS Physical Therapy
Flowood, MS
09.2023 - 09.2024
- Managed patient inquiries and resolved issues to enhance satisfaction and retention.
- Coordinated appointment scheduling and follow-ups for efficient patient flow and service delivery.
- Educated patients on treatment plans and insurance processes to ensure understanding and compliance.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Trained new staff on operational protocols and best practices for patient interactions.
Exercise Science Internship
North Mississippi Medical Center
01.2022 - 01.2023
- Job responsibilities included assisting with patient assessments, vital sign monitoring, mobility and exercise support, and contributing to patient care plans, while collaborating with the healthcare team to ensure a safe exercise therapy environment.
Club Township Daycare
05.2022 - 08.2022
- Job responsibilities included childcare services, organizing indoor and outdoor activities like swimming and coloring, and educating children on fitness and healthy lifestyles.
Sales Associate
Liberty Park
Madison, Mississippi
05.2019 - 08.2019
- Job responsibilities included overseeing concession stand operations, which involved food/beverage preparation, cash handling, ensuring organization, and providing assistance to customers.
Sales Associate
J. Olive
Ridgeland, Mississippi
08.2015 - 05.2019
- Job responsibilities consisted of front desk duties, including sales and customer transactions, as well as gift wrapping, store cleaning, and inventory management.
Education
Bachelor of Education - Concentration in Clinical Exercise
Mississippi State University
05.2023
Diploma - undefined
Madison Central High School
05.2019
Skills
- Networking
- Digital marketing
- Project planning
- Content creation
- Marketing
Affiliations
- Dresses of Hope - Non-profit Organization in Starkville, MS
- Kappa Delta Sorority - Delta Omega Chapter at Mississippi State
- Med-Life - Non-profit Medical Organization
- Active Pals - Community Service Organization
- Southern Debutant Assembly - Greenwood, MS
Timeline
Marketing Director
MS Physical Therapy
09.2024 - Current
Patient Care Representative
MS Physical Therapy
09.2023 - 09.2024
Club Township Daycare
05.2022 - 08.2022
Exercise Science Internship
North Mississippi Medical Center
01.2022 - 01.2023
Sales Associate
Liberty Park
05.2019 - 08.2019
Sales Associate
J. Olive
08.2015 - 05.2019
Diploma - undefined
Madison Central High School
Bachelor of Education - Concentration in Clinical Exercise
Mississippi State University
LEADERSHIP
- Soccer Coach - U6 Starkville Athletics Association
- Nursery Leader - First Presbyterian Christ