Caroline Petty
Forest City,NC
Summary
Human resources leader with cross-functional experience in benefits compliance, recruiting, and employee relations. Leads HR professionals, manages open enrollment, and completes regulatory filings. Implemented ICHRA medical plan to strengthen coverage choices and control healthcare costs.
Overview
35
35
years of professional experience
Work History
Human Resources Roles
Charles Lea Center
Spartanburg, SC
01.2016 - 01.2026
- Director of Human Resources – SC Division
- Director of Benefits & Compliance
- Benefits Coordinator
- Recruiter
- HR Generalist
- Benefits Administration & Compliance
- Administered medical, dental, vision, life insurance, disability, and 401(k) plans; processed enrollments, life events, and terminations in HRIS systems to ensure accurate employee benefit management.
- Maintained compliance with ACA, ERISA, HIPAA, COBRA, and FMLA; coordinated with brokers and carriers to resolve benefit issues.
- Managed annual Open Enrollment, coordinating communications and employee education while updating HRIS to enhance employee understanding of benefits.
- Prepared compliance filings such as OSHA 300 logs, ACA reports, and Form 5500 documentation.
- Launched the ICHRA medical insurance program, expanding coverage options and improving cost control.
- Led HR leadership initiatives to enhance employee relations and compliance across the organization.
- Oversaw daily HR operations including employee relations, compliance, recruiting, onboarding, and workforce planning.
- Supervised a team of three HR professionals, providing guidance on investigations, performance management, and complex employee relations matters.
- Partnered with managers to resolve employee concerns and ensure consistent policy application.
- Led disciplinary processes and investigations, ensuring fair, compliant outcomes.
- Conducted routine internal audits to uphold regulatory compliance and mitigate potential legal risks.
- Coordinated full-cycle recruiting for professional, technical, and hourly roles across multiple locations.
- Sourced candidates through LinkedIn, job boards, referrals, and community outreach; facilitated interviews and extended offers.
- Supported hiring managers with candidate selection, onboarding processes, and workforce planning needs.
Human Resources Generalist
Trelleborg
06.2019 - 12.2020
- Facilitated onboarding, benefits enrollment, and policy guidance for Trelleborg employees.
- Coordinated with managers on recruitment, scheduled interviews, and maintained candidate communication.
- Processed leave requests, managed attendance issues, and ensured compliance with HR regulations.
- Assisted with employee relations cases and documented confidential workplace discussions.
- Provided Trelleborg leadership with policy interpretation and daily HR support.
- Updated HRIS records for hires, transfers, terminations, and personnel changes.
- Prepared and maintained job descriptions, performance review forms, employee handbooks, and other HR documents.
Human Resources Generalist
AEL-Span
04.2015 - 10.2016
- Coordinated recruitment processes by posting jobs, screening candidates, and scheduling interviews to ensure timely hiring.
- Administered employee benefits programs, including health insurance, 401(k) savings plan, vacation time, and sick leave, to support employee well-being.
- Handled 401(k) administration, FMLA support, workers' compensation claims, and benefits processing.
- Created and updated job descriptions, performance review forms, employee handbooks, and other HR documents.
- Maintained payroll forms, leave notices, employee files, benefits records, and workers compensation files.
- Entered employee data into HRIS system to keep records accurate and current.
- Resolved internal employee inquiries regarding employment matters promptly to enhance employee satisfaction.
Human Resources Generalist III
Shaw Constructors
06.2008 - 01.2013
- Coordinated recruitment activities by posting openings, reviewing candidate applications, and scheduling interviews to streamline the hiring process.
- Managed 401(k) administration, FMLA support, workers' compensation claims, and benefits processing to ensure compliance and employee satisfaction.
- Assisted with employee benefits administration, including health insurance, 401(k) savings plan, vacation time, sick leave, and related programs.
- Developed and updated job descriptions, performance review forms, employee handbooks, and other HR documents to support organizational effectiveness.
- Kept payroll forms, leave notices, employee files, benefits records, and workers' compensation files current.
- Entered employee data into the HRIS system to maintain accurate, current records.
- Responded to internal employee questions about employment matters in a timely manner.
Senior Customer Service Specialist
Progress/Hubble Lighting
06.1991 - 06.2008
- Clarified customer needs and resolved concerns to enhance satisfaction.
- Provided assistance to customers to enhance satisfaction through effective problem resolution. by resolving problems with knowledgeable, friendly service.
- Processed, scheduled, and completed customer purchase orders.
- Managed special orders in person and by phone to drive additional monthly revenue.
- Collaborated with sales team to maintain up-to-date inventory levels and address item issues.
- Collaborated effectively with a diverse team to achieve shared goals and enhance workplace harmony. to meet goals and address product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Used job software to prepare change-of-address records and issue service discontinuance orders.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SCSkills
- Human resources management
- Benefits administration
- Compliance oversight
- HRIS systems
- Talent acquisition
- Recruitment selection
- Onboarding processes
- Employee relations
- Conflict resolution
- Workers’ compensation
- Leave management
- Payroll coordination
- Enrollment audits
Affiliations
- National SHRM member
- Local Chapter SHRM - Spartanburg
Timeline
Human Resources Generalist
Trelleborg
06.2019 - 12.2020
Human Resources Roles
Charles Lea Center
01.2016 - 01.2026
Human Resources Generalist
AEL-Span
04.2015 - 10.2016
Human Resources Generalist III
Shaw Constructors
06.2008 - 01.2013
Senior Customer Service Specialist
Progress/Hubble Lighting
06.1991 - 06.2008
High School Diploma -
Spartanburg High School