Caroline Robbins
Palm Bay,FL
Summary
Accomplished Small Business Owner with a proven track record of enhancing business growth and customer satisfaction at Ocean Dreams Homekeepers. Expert in business management and development, leveraging skills in marketing strategies and customer relations to exceed sales targets. Demonstrated ability to innovate and drive results, with a keen focus on cost analysis and savings.
Overview
3
3
years of professional experience
Work History
Small Business Owner
Self
08.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Cleaning Contractor
Ocean Dreams Homekeepers
04.2021 - 04.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Collaborated with team members to complete large-scale projects within tight timeframes.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Developed and implemented comprehensive cleaning plan for entire building.
Barista
Starbucks
12.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06.2023
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Business Development
- Business growth and retention
- Budget Management
- New business launch
- Customer Service
- Business Management
- Customer Relations
- Marketing Strategies
- Relationship Building
- Purchasing and planning
- Sales Tracking
- Desktops, Laptops, and Mobile Devices
- Inventory Tracking and Management
- Inventory Control
- Business Growth Initiatives
- Price Structuring
- Product Promotion
- Proficient in excel
- Direct Sales
- Product Development
- Data Management
- Cost analysis and savings
- Sales Promotion
- Data Analysis
Timeline
Barista
Starbucks
12.2021 - 07.2022
Small Business Owner
Self
08.2021 - Current
Cleaning Contractor
Ocean Dreams Homekeepers
04.2021 - 04.2024
High School Diploma -
Deep Creek High School
Similar Profiles
Laura FrederickLaura Frederick
Owner/Operator of Dream Chaser Farms at SelfOwner/Operator of Dream Chaser Farms at Self
Grace SimcoeGrace Simcoe
Burnout Recovery at SelfBurnout Recovery at Self
Josette O'Kelley RNJosette O'Kelley RN
Stay at Home Mom at SelfStay at Home Mom at Self
Amanda GarrettAmanda Garrett
Stay At Home Parent at SelfStay At Home Parent at Self
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA