Caroline Ruiz-Medin
Greenacres, Fl,FL
Summary
Dynamic Behavioral Health Specialist with extensive experience at We Level Up, skilled in crisis intervention and patient health assessment. Proven ability to enhance patient care through effective communication and cross-departmental collaboration. Adept at developing tailored treatment plans, fostering client relationships, and advocating for mental health resources.
Overview
17
17
years of professional experience
Work History
Behavioral Health Technician
Crystal Lake Healing
Deerfield
05.2025 - Current
- Assisted in implementing individualized treatment plans for patients.
- Monitored patient behavior and reported changes to the healthcare team.
- Provided support during group therapy sessions, encouraging participation.
- Educated patients on coping techniques and healthy lifestyle choices.
- Responded promptly to patient needs, ensuring comfort and security.
- Provided crisis intervention services to patients in need.
- Documented patient interactions and updates in electronic health records.
- Documented behavioral incidents to maintain accurate patient records and support treatment evaluations.
- Assessed patient behavior, reactions and responses to treatment plans.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Communicated regularly with medical personnel to update on changes in patient status and ensure coordinated care.
- Responded promptly to any emergency situations that may arise within the facility.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Behavioral Health Specialist
We Level Up
Lake Worth, FL
12.2022 - Current
- Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
- Participated in assessments and visits with patients in various types of settings.
- Worked closely with bilingual patients by creating behavioral plans in Spanish.
- Assessed patient needs and recommended appropriate courses of treatment.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Referred patients or clients to community resources or specialists.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills or strategies for dealing with problems.
- Collected information about clients through interviews, observation or tests.
Real Estate Investor
Self-employeed
Lake Worth
09.2019 - 12.2023
- Flipped residential properties for profit and enhanced market value.
- Managed rental properties, ensuring tenant satisfaction and property upkeep.
- Performed property management duties, including lease administration and maintenance oversight.
Owner
Duke's Masonry LLC
West Palm Beach
03.2015 - 09.2019
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led startup and creation of operational procedures and workflow planning.
- Hired and trained new department managers to increase team oversight and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Costumer Service Agent
Eagle Insurance Agency
San Juan
02.2010 - 11.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Suggested suitable options for unavailable products and services to retain customers.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Costumer Service Representative
Global Insurance Co.
San Juan
03.2009 - 02.2010
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Psychology & Social Work
Interamerican University
Cupey, Puerto RicoSkills
- Caregiver training and consultation
- Crisis intervention and prevention
- Interpersonal and written communication
- Cross-departmental collaboration
- Patient health assessment
- Behavioral health expertise
Education and Training
other
Languages
- Spanish
- English
References
References available upon request.
Timeline
Behavioral Health Technician
Crystal Lake Healing
05.2025 - Current
Behavioral Health Specialist
We Level Up
12.2022 - Current
Real Estate Investor
Self-employeed
09.2019 - 12.2023
Owner
Duke's Masonry LLC
03.2015 - 09.2019
Costumer Service Agent
Eagle Insurance Agency
02.2010 - 11.2011
Costumer Service Representative
Global Insurance Co.
03.2009 - 02.2010
Some College (No Degree) - Psychology & Social Work
Interamerican University