Caroline Rybak
Philadelphia,PA
Summary
Dynamic professional with a proven track record at BE Hospitality, excelling in high-volume environments and special events. Expert in customer service and food safety, enhancing guest satisfaction, and resolving complaints. Skilled in mentoring new staff and streamlining operations, demonstrating a fast-learning ability and a positive attitude.
Overview
3
3
years of professional experience
Work History
Bartender
BE Hospitality
04.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Curated drink specials for private events.
- Displayed and retained extensive knowledge of liquors, wines, and entrees.
- Recommended food and drinks to patrons based on preference and pairings.
- Resolved customer complaints professionally.
- Trained new employees on recipes, changing kegs, and bar responsibilities.
- Maintained a calm demeanor during high-volume periods.
Catering Server
BE Hospitality
09.2024 - 12.2024
- Quickly and effectively set up dining hall for events ensuring smooth dining for guests.
- Communicated with coworkers to ensure smooth operation during events.
- Utilized proper food handling techniques to establish the safety and quality of food served.
- Served appetizers, delivered entrees, and refilled beverages for guests.
- Maintained a tidy and organized dining room, kitchen, and serving stations to comply with cleanliness standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Food Runner
BE Hospitality
09.2022 - 04.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Displayed extensive menu and allergen knowledge.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Barista
BE Hospitality
04.2022 - 12.2024
- Serviced a high-volume cafe, ensuring orders were correct running food and drinks to the correct tables.
- Curated and ran seasonal drink specials.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA06-2027
Skills
- Exceptional customer service
- Strong communication skills
- Order taking
- Food safety
- Fast learner
- Positive attitude
- Willingness to learn
Timeline
Catering Server
BE Hospitality
09.2024 - 12.2024
Food Runner
BE Hospitality
09.2022 - 04.2023
Bartender
BE Hospitality
04.2022 - 12.2024
Barista
BE Hospitality
04.2022 - 12.2024
Associate of Science - Nursing
Community College of Philadelphia
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