Caroline Schuster, MBA
Summary
Dynamic Senior Leader that oversees every facet of Human Resources with strong project management and decision-making skills. Brings comprehensive knowledge of processes, technology, data management, and critical to success analytics. Highly skilled at creating production plans and leading resources to complete work under tight deadlines.
Overview
32
32
years of professional experience
Work History
Principal, HR and Talent Consulting
Radenz, LLC.
11.2022 - Current
- Made decision to leave Dish Network to provide critical care for my elderly parents while working as an independent consultant with various clients to significantly impact Talent functions. Now READY to RETURN to FULL TIME.
- Streamlined recruitment processes for improved efficiency in sourcing and hiring top talent for clients.
- Collaborated with legal counsel to mitigate potential liabilities related to employment matters, including terminations, discipline, and disputes for clients.
- Educated managers on best practices related to employee coaching, counseling, performance evaluations, and disciplinary actions for clients.
VP HR Global Shared Services
Dish Network
06.2022 - 11.2022
- Reported to EVP and CHRO for Enterprise
- Spearheaded cross-functional initiatives across departments to assess and improve Enterprise Employee Experience, working with all HR Departments
- Aligned organizational Employee Data Analytics with company mission and KPIs to increase business knowledge for CEO and Leadership.
- Inherited low ENPS and significant turn-over for team - created initiatives to cultivate a high-performance culture for 110+ Employees in HR Shared Services organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Resolved issues and recommended actions based on production and compliance reports while supporting over 300,000 employee interactions.
Chief People Officer
Congruex, LLC.
04.2019 - 04.2021
- Recruited by Founder and CEO to join start-up as CPO, reported to CEO and served as as member of C-Suite Team.
- Supported dramatic organizational growth from 500+ Employees to 4,000+ Employees over two years by designing scalable human resources strategies that aligned with business objectives.
- Enhanced employee engagement by implementing innovative talent development programs and initiatives.
- Streamlined HR operations for improved efficiency through the implementation of modern technology platforms and tools.
- Leveraged analytics-based tools for informed decision-making in all aspects of human resources management, ensuring alignment with business objectives.
- Supported all Private Equity related activities and financial goals for Human Capital and business KPIs.
- Led crisis response efforts during critical situations, ensuring employee well-being through effective communication strategies.
VP Global Talent Acquisition and Branding
Crocs Shoes
01.2018 - 03.2019
- Recruited by and reported to Enterprise CHRO to create first time Center of Expertise for Global Talent Acquisition, with Hub and Spoke model supporting 39 countries
- Led a cross-functional team to develop and launch a new global talent acquisition process and ATS, supporting ability to dramatically scale hiring for all countries with field sales.
- Led Executive Talent Acquisition for Enterprise.
- Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
- Launched successful hands-on Executive Recruitment campaigns targeting top-tier talent, resulting in improved workforce quality and improved leadership.
Sr. Director Client Services
Recruitment Process Outsourcer: AMS for Bank of America
07.2017 - 01.2018
- Recruited specifically for this role to lead the outsourced recruiting and hiring for client Bank of America's high volume roles. Led 200+ AMS Employees to deliver over 7,000+ hires a year for this client.
- Worked closely with Bank of America organizational and HR leadership to guide operational strategy and delivery.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Turned around this underperforming client account into a profitable account, and sold new engagements for 100% staffing for all team resources as Bank of America needs changed.
- Left role after six months as it suddenly went from 25% travel to mandatory 100% travel to meet client needs.
Director, Global Talent Acquisition
MetLife
03.2014 - 07.2017
- Reported to the VP of Global Talent Acquisition, and led team of 85+ resources.
- Facilitated cross-functional business team to evaluate Recruitment Process Outsourcing vendors, and create a comprehensive talent acquisition strategy and operational delivery for attracting top-quality candidates from diverse backgrounds to meet urgent hiring needs for MetLife. Awarded $10m contract to Allegis.
- Collaborated with all revenue generating lines of business and middle office functions to deliver over 4,000+ hires for North America, and created COE for South America and on-going partnership for delivery of hires.
- Led design and implementation for first time global SuccessFactors Applicant Tracking System. Worked closely with Global HRIS and Data Analytics teams to design and deliver critical to success data analytics and reporting.
- Oversaw compliance with labor laws and regulations throughout all stages of the recruitment cycle, mitigating any potential legal risks or liabilities related to hiring practices.
- Introduced metrics-driven approach to evaluate recruitment success, driving continuous improvement in processes and outcomes.
- Collaborated with HR partners on workforce planning initiatives, aligning talent acquisition efforts with business objectives.
Sr. Director Client Services
Recruitment Process Outsourcer: Allegis for American Express
06.2013 - 01.2014
- Recruited specifically for this role to lead the outsourced recruiting and hiring for client American Express, supported North America. Led 75+ Allegis Employees to deliver over 5,000+ hires a year for this client.
- Worked closely with Bank of America organizational and HR leadership to guide operational strategy and delivery.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Turned around this underperforming client account into a profitable account, and sold new engagements for 100% staffing for all team resources as Bank of America needs changed.
- Left role after six months as it suddenly went from 25% travel to mandatory 100% travel to meet client needs.
VP Executive Talent Acquisition, and VP Finance
Spectrum
01.2010 - 10.2013
- Recruited by my former leader from Wells Fargo to build and lead Enterprise Executive Talent Acquisition for the Top 500 roles in the company.
- Created visibility and data mapping for Top 500 roles, and competitive recruiting to upgrade roles and talent.
- Worked closely with CEO and C-Suite to complete succession and monthly talent planning.
- Personally recruited new CFO reporting CEO for this publicly traded company.
- Designed and implemented new Customer Relationship Reporting technology platform working with Divisional CFOs. Created new reporting for sharing Customer Relationships with Market/Street for Investor Relations.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring - designed and created first Hub and Spoke Supply Chain Management function for company.
- Spearheaded cross-functional initiatives and Manugistics software implementation for Supply Chain Management across all divisions to achieve business goals for bottom-line profits.
SVP, Talent
Wells Fargo, LLC.
08.2005 - 12.2009
Director, HR
Janus Henderson Investors
- 08.2005
Director, Corporate HR
Business Process Outsourcer: tTech
Director, HR
Lumen
06.1998
Manager, Executive Talent Acquisition, North America
Accenture
- 06.1998
Quality – Master Black Belt
GE
08.1996
Sr. Technology Consultant
Accenture
02.1992 - 08.1996
Education
Executive Leadership Program
Center For Creative Leadership
Greensboro, NC06.2012
Courses in Financial Services Management Program -
Wharton School of Business, University of PA
Philadelphia, PA2008
Masters of Business Administration -
Daniels School of Business, University of Denver
Denver, CO12.1992
BBA - Marketing
Cox School of Business, Southern Methodist Univer.
Dallas, TX05.1988
Skills
- Strategic Leadership and Planning
- Operational Excellence
- KPI Design and Tracking
- HR Process Re-Engineering
- Human Resources Management
- Recruiting, Hiring, and full Talent Suite
- Mergers and Acquisitions in corporations and Private Equity backed start-ups
- IT Evaluation and Management
Experience prior to Graduate School
- Manager, Couture, Neiman Marcus, Denver, CO, 8/1996, XX/1997, worked full time while putting myself through grad school at University of Denver
- Sales Associate, Montaldo's, Denver, CO, xx/xxxx, xx/xxxx
- Account Manager, Sports Marketing and Player Relations, Advantage Marketing Group, Dallas, TX, xx/xxxx, xx/xxxx, Clients: Tony Dorset, Dallas Cowboys and Denver Broncos; Rolando Blackman, Dallas _____
Timeline
Principal, HR and Talent Consulting
Radenz, LLC.
11.2022 - Current
VP HR Global Shared Services
Dish Network
06.2022 - 11.2022
Chief People Officer
Congruex, LLC.
04.2019 - 04.2021
VP Global Talent Acquisition and Branding
Crocs Shoes
01.2018 - 03.2019
Sr. Director Client Services
Recruitment Process Outsourcer: AMS for Bank of America
07.2017 - 01.2018
Director, Global Talent Acquisition
MetLife
03.2014 - 07.2017
Sr. Director Client Services
Recruitment Process Outsourcer: Allegis for American Express
06.2013 - 01.2014
VP Executive Talent Acquisition, and VP Finance
Spectrum
01.2010 - 10.2013
SVP, Talent
Wells Fargo, LLC.
08.2005 - 12.2009
Director, HR
Lumen
06.1998
Quality – Master Black Belt
GE
08.1996
Sr. Technology Consultant
Accenture
02.1992 - 08.1996
Director, HR
Janus Henderson Investors
- 08.2005
Director, Corporate HR
Business Process Outsourcer: tTech
Manager, Executive Talent Acquisition, North America
Accenture
- 06.1998
Executive Leadership Program
Center For Creative Leadership
Courses in Financial Services Management Program -
Wharton School of Business, University of PA
Masters of Business Administration -
Daniels School of Business, University of Denver
BBA - Marketing
Cox School of Business, Southern Methodist Univer.
Similar Profiles
Dean NowellDean Nowell
Operations Manager at Piazza LLC, Viale LLC, Pozzi LLCOperations Manager at Piazza LLC, Viale LLC, Pozzi LLC
Nicole ChristmanNicole Christman
Bookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLCBookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLC
Eileen HorohoeEileen Horohoe
Delivery Driver at FPD LLC/ Proper Delivery LLC/ JA Management LLCDelivery Driver at FPD LLC/ Proper Delivery LLC/ JA Management LLC