Caroline Shearin
Louisburg,NC
Summary
Results-driven professional with extensive experience in mortgage collections and financial services. Known for strong attention to detail and effective communication, contributions have streamlined processes and improved operational efficiency, directly impacting member satisfaction.
Overview
18
18
years of professional experience
Work History
Mortgage Collections Specialist
State Employee Credit Union
Louisburg, NC
05.2022 - 05.2023
- Managed delinquent accounts, ensuring timely communication with members for payment arrangements.
- Developed knowledge of mortgage products and collection processes to enhance member service.
- Collaborated with team members to streamline collection efforts and improve operational efficiency.
- Assisted in processing payments and posting to member accounts accurately and efficiently.
Financial Services Officer
State Employees Credit Union
Louisburg, NC
05.2010 - 05.2022
- Facilitated member account openings and inquiries, ensuring compliance with regulatory requirements.
- Conducted financial assessments to identify appropriate loan products for members' needs.
- Streamlined loan processing procedures, resulting in improved turnaround times for approvals.
- Provided training and mentorship to junior staff on credit union policies and procedures.
Financial Services Phone Representative
State Employees Credit Union Contact Center
Raleigh, NC
07.2008 - 05.2010
- Resolved complex member concerns through effective problem-solving techniques, promoting loyalty.
- Assisted members with account inquiries and transaction issues to improve customer satisfaction.
- Provided accurate information on loan products and services, enhancing member understanding.
- Mentored new representatives on best practices for customer service and compliance protocols.
Third Grade Teacher
Edward Best Elementary School
Louisburg, NC
08.2007 - 06.2008
- Implemented effective classroom management strategies to enhance student behavior.
- Developed engaging lesson plans tailored to diverse learning styles.
- Collaborated with colleagues to align curriculum standards and instructional methods.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Led parent-teacher conferences to discuss student performance and development goals.
Substitute Teacher 1-6
Scituate Public Schools
North Scituate, RI
01.2005 - 06.2007
- Implemented lesson plans across various subjects, ensuring curriculum alignment and student engagement.
- Adapted teaching strategies to meet diverse learning styles and foster inclusivity in classrooms.
- Managed classroom behavior proactively, promoting a positive learning environment for all students.
- Collaborated with full-time teachers to support instructional goals and enhance educational outcomes.
Education
Bachelor of Arts - Elementary Education
Rhode Island College
Providence, RI06.2005
Skills
- Commitment to learning
- Attention to detail
- Time management
- Excellent communication
- Teamwork and collaboration
- Adaptability and flexibility
- Continuous learning attitude
Timeline
Mortgage Collections Specialist
State Employee Credit Union
05.2022 - 05.2023
Financial Services Officer
State Employees Credit Union
05.2010 - 05.2022
Financial Services Phone Representative
State Employees Credit Union Contact Center
07.2008 - 05.2010
Third Grade Teacher
Edward Best Elementary School
08.2007 - 06.2008
Substitute Teacher 1-6
Scituate Public Schools
01.2005 - 06.2007
Bachelor of Arts - Elementary Education
Rhode Island College