Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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CAROLINE SMITH

CAROLINE SMITH

Carmichael,CA

Summary

My name is Caroline Smith. I am currently seeking another job. Over the years, I have had different jobs that have helped me grow in my skills. I am an outgoing, friendly, and bubbly person who loves meeting new people. I am driven to meet customer needs and grow the company business. I thoroughly understand products and services offered and can courteously resolve guest concerns. I am able to operate productively under pressure, I possess exceptional computer and software skills, and I can help mentor new team members if needed. I have professional customer service skills and enjoy creating a positive environment and pleasant experience for customers. Thank you for taking the time to look through my resume.

Overview

5
5
years of professional experience

Work History

In-Home Nanny

Rachel Kirkley
01.2025 - Current
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.

Regular Babysitter

03.2021 - Current
  • Occupied and entertained children with age-appropriate games, toys, movies and coloring books
  • Implemented positive behavior management techniques
  • Transported children to and from activities according to daily schedule
  • Supervised children and activities while exhibiting safe, healthy and developmentally appropriate childcare practices

Bookkeeper

Smith and White Health Insurance
06.2020 - Current
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
  • Reconciled computer reports with manually maintained ledgers
  • Performed bookkeeping and accounting consulting services

Member Experience Ambassador

In Shape Family Fitness
10.2023 - 12.2024
  • Engaged and created relationships with customers for a positive experience
  • Shown club benefits and environment through social media marketing
  • Worked as the Operations Management Team Lead (January 2024- May 2024)
  • Helped Customers sign up, utilize the mobile app, and resolve Membership problems
  • Assisted team with operational policies and procedures to drive services.

Member Service Representative

Planet Fitness
01.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Psychology -

American River College
Sacramento, CA
06.2025

High School Diploma -

Rio Americano High School
Sacramento, CA
06.2022

Skills

  • Exercise and Outdoor Activities
  • Behavior Management
  • Safety Procedures
  • Front Desk Receptionist
  • Social Media Management
  • Team management
  • Customer Engagement
  • Customer service
  • Team collaboration

Hobbies and Interests

  • Running
  • Working out
  • Outdoor activities
  • Reading and journaling
  • Organizing things such as bedrooms and living spaces
  • Spending time with my family

Timeline

In-Home Nanny

Rachel Kirkley
01.2025 - Current

Member Experience Ambassador

In Shape Family Fitness
10.2023 - 12.2024

Member Service Representative

Planet Fitness
01.2023 - 01.2024

Regular Babysitter

03.2021 - Current

Bookkeeper

Smith and White Health Insurance
06.2020 - Current

Psychology -

American River College

High School Diploma -

Rio Americano High School

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CAROLINE SMITH