Caroline Spencer

• Manage daily work operations to balance flow, resource allocation, and department priorities.
• Coordinate daily priorities with management, peers, union representatives, Human Resources, and Loss Prevention.
• Track department KPIs and adjust staffing, flow, and resource use to keep operations moving efficiently.
• Coach associates regularly, building morale and reinforcing performance expectations across the department.
• Review practices, methods, and processes to identify improvements and recommend stronger operating approaches.
• Monitor safety practices consistently and support audit-ready documentation across daily operations.

• Schedule 10 associates weekly across the sales floor, back room, front end, and cash office.
• Support the Store Manager across merchandising, operations, customer service, and human resources.
• Train, supervise, and mentor associates while conducting performance reviews and coaching for stronger execution.
• Manage daily activity on the sales floor, back room, front end, and cash office to keep operations running smoothly.
• Coordinate scheduling and staffing changes to maintain coverage and respond quickly to daily store needs.
• Promote safety, audit readiness, and shrink management standards across store operations.
• Trained and developed staff to enhance customer service skills and operational efficiency.
• Collaborated with management to develop promotional strategies that increased customer engagement.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Supported the Store Manager in daily operations and sales-driving activities across the front end.
• Maintained cash control compliance, handling $250,000 per day in front-end transactions.
• Cross-trained to work proficiently across store functions and stepped in where coverage was needed.
• Led associate development through ongoing training, recognition, and performance coaching.
• Resolved customer needs and complaints within company guidelines to support consistent service quality.
• Reinforced company standards and policies while supporting safe, compliant front-end execution.

Diesel Engine Mechanic for USN Surface and Submarine Fleet.