Caroline States
Seattle,WA
Summary
Community-oriented operations professional with experience coordinating events, supporting volunteers, and managing administrative processes. Passionate about creating the systems and experiences that help organizations serve their communities.
Overview
8
8
years of professional experience
Work History
Bar Manager
Made in House
09.2025 - Current
- Coordinate daily operations in a high-volume hospitality environment while maintaining exceptional customer service standards.
- Identify operational bottlenecks and implement process improvements to increase efficiency and consistency.
- Create and maintain standard operating procedures (SOPs), training materials, and operational documentation.
- Support employee scheduling and shift coordination.
- Troubleshoot service and operational issues in real time while maintaining a positive guest experience.
Marketing Manager
Provider
05.2021 - 03.2024
- Managed content calendars and coordinated multiple projects simultaneously to meet deadlines.
- Conducted audience and market research to inform communication strategies.
- Developed marketing materials, digital content, and visual assets aligned with organizational goals.
- Maintained organized digital asset systems and project documentation.
- Analyzed performance metrics and prepared reports to evaluate campaign effectiveness.
City Market Manager
Anderson City Market
05.2018 - 05.2021
- Coordinated event logistics including site layout design, vendor placement, setup, teardown, and day-of operations.
- Managed weekly community events that engaged vendors, volunteers, and attendees, fostering local community relationships.
- Recruited, trained, scheduled, and supervised volunteer teams.
- Addressed safety incidents, operational challenges, and attendee concerns with professionalism and urgency.
- Served as the primary point of contact for vendors and community members, providing responsive customer service.
- Maintained operational records and coordinated communications across stakeholders to ensure successful event execution.
Education
B.A. - Visual Communications, Public Relations
Anderson University
Anderson05-2021
Skills
- Event Coordination
- Customer Service
- Volunteer Management
- Process Improvement
- Inventory management
- Data Management
- Microsoft Office
- Google Workspace
- Administrative Support
Community Service
Food Bank Volunteer, Food Bank, Anderson, IN, 01/01/20, 12/31/21, Assisted with food distribution, inventory organization, and client services in a fast-paced community support environment.
Pronouns
she/her
Timeline
Bar Manager
Made in House
09.2025 - Current
Marketing Manager
Provider
05.2021 - 03.2024
City Market Manager
Anderson City Market
05.2018 - 05.2021
B.A. - Visual Communications, Public Relations
Anderson University