Caroline Syverson
Steamboat Springs
Summary
Compassionate and motivated Human Services student with hands-on experience in childcare, education, and customer support. Proven ability to connect with diverse populations and foster positive relationships, enhancing the overall well-being of individuals served. Strong communication and problem-solving skills contribute to effective teamwork and client satisfaction. Eager to leverage academic knowledge and practical experience to make a meaningful impact in the community.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Pine Grove Dental Arts
Steamboat Springs, CO
05.2025 - Current
- Coordinated patient appointments and managed scheduling for optimal office efficiency.
- Communicated effectively with patients regarding treatment plans and insurance options.
- Managed patient records using dental practice management software to ensure accuracy and confidentiality.
- Streamlined patient intake processes, enhancing overall patient experience and satisfaction.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Facilitated migration and implementation of a new electronic health record software.
Nanny
Nanny
Clark, CO
05.2021 - Current
- Fostered a nurturing atmosphere that encouraged children's emotional and social growth, promoting lasting relationships and confidence.
- Managed daily schedules and activities, ensuring timely transitions that led to improved time management and reduced stress for children.
- Assisted with homework and academic projects, enhancing children's understanding and boosting their performance in school.
- Executed light housework, maintaining a tidy and organized environment that supported children's well-being and focus.
- Evaluated children's individual needs and interests to tailor activities that sparked engagement and fostered developmental milestones.
- Implemented structured routines that improved children's time management, leading to reduced anxiety during transitions.
Assistant Teacher
Holy Name Preschool
Steamboat Springs, CO
08.2019 - 05.2021
- Nurtured children's social and emotional skills, fostering a positive classroom atmosphere and enhancing overall student engagement.
- Assisted in lesson planning, leading to enriched curriculum delivery and improved student learning outcomes.
- Engaged with parents to discuss child progress, strengthening home-school connections and boosting family involvement.
- Maintained a safe and healthy learning environment, ensuring compliance with safety regulations and enhancing children's well-being.
- Demonstrated enthusiasm for teaching, creating an inviting atmosphere that encouraged children's curiosity and love for learning.
- Fostered positive relationships with students, enhancing their emotional well-being and creating a nurturing classroom environment.
Front Desk Agent
Steamboat Hotel/ Steamboat Mountain Lodge
Steamboat Springs, CO
05.2019 - 08.2019
- Provided exceptional customer service at the front desk, fostering a welcoming atmosphere and ensuring guest satisfaction.
- Streamlined check-in and check-out processes, reducing wait times and enhancing overall guest experience.
- Coordinated with housekeeping and maintenance to address guest requests promptly, leading to improved service ratings.
- Executed daily cash handling and paperwork with precision, maintaining financial accuracy and compliance with hotel policies.
- Fostered a welcoming environment at the front desk, enhancing guest satisfaction and encouraging repeat visits through exceptional service.
Sales Associate
Christy Sports- Gondola General
Steamboat Springs, CO
11.2015 - 04.2017
- Assisted team members in delivering exceptional customer service, fostering a welcoming environment that encouraged repeat visits.
- Executed daily cleaning and organizing tasks to maintain a tidy store environment, contributing to a positive shopping experience.
- Provided insightful local information and tailored recommendations about the ski resort, boosting customer engagement and satisfaction.
- Demonstrated a proactive approach in assisting customers, resulting in meaningful interactions and elevated service levels.
Host
Salt and Lime- Mexican Restaurant
Steamboat Springs, CO
05.2016 - 12.2016
- Greet and seat customers
- Provide a welcoming environment
- Manage seating charts and wait lists
- Provide support for all FOH staff
- Answer phones
Host
Rio Grande Mexican Restaurant
Steamboat Springs, CO
01.2015 - 08.2015
- Cultivated a friendly atmosphere, enhancing customer experiences and fostering repeat business through personalized service.
- Managed wait lists efficiently, reducing seating time and improving table turnover, leading to increased customer satisfaction.
- Coordinated with kitchen and service staff to streamline operations, ensuring smooth service flow during peak hours.
- Executed daily phone inquiries with accuracy, maintaining clear communication and significantly reducing booking errors.
Office Administrator
Magick Lantern
Atlanta, GA
04.2014 - 12.2014
- Streamlined front desk operations, enhancing client interactions and significantly improving visitor satisfaction.
- Coordinated office inventory management, ensuring timely replenishment and minimizing disruptions to workflow.
- Fostered a welcoming environment by providing attentive service, enhancing client experience and building lasting relationships.
- Provided exceptional client service, building lasting relationships and contributing to a positive workplace culture.
Education
Bachelor of Arts - Human Services
Colorado Mountain College
Steamboat Springs, CO06-2027
Skills
- Childcare
- Hospitality
- Behavioral Observation and Emotional Support
- Parent-Facing Communication
- Confidentiality and Professionalism
- Team Collaboration
- Customer Service
- Administration
- Front Desk
- Cash Handling
- Inventory Management
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Healthcare industry
- Attention to detail
- Customer service
- Organizational skills
- Verbal and written communication
Timeline
Patient Coordinator
Pine Grove Dental Arts
05.2025 - Current
Nanny
Nanny
05.2021 - Current
Assistant Teacher
Holy Name Preschool
08.2019 - 05.2021
Front Desk Agent
Steamboat Hotel/ Steamboat Mountain Lodge
05.2019 - 08.2019
Host
Salt and Lime- Mexican Restaurant
05.2016 - 12.2016
Sales Associate
Christy Sports- Gondola General
11.2015 - 04.2017
Host
Rio Grande Mexican Restaurant
01.2015 - 08.2015
Office Administrator
Magick Lantern
04.2014 - 12.2014
Bachelor of Arts - Human Services
Colorado Mountain College