Stephanie Maldonado
Arlington,TX
Summary
Dedicated and energetic Patient Care Coordinator committed to fostering efficient and effective collaboration among care teams, patients, and families. Collaborative and flexible approach to reach mutually beneficial resolutions. Motivated to work efficiently with patients, families, and care teams. Friendly, adaptable, and collaborative nature enables me to devise satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Expertise in scheduling and database management functions ensures streamlined communication and reduced correspondence backlogs. Continuously improving engagement strategies and overall service by identifying client needs and concerns. Actively engaging with healthcare services and policymakers through active communication. Analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Upholding highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts. Seeking a full-time position that offers professional challenges where I can utilize my interpersonal skills, excellent time management, and problem-solving abilities. Organized and dependable, excels at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals as a hardworking and passionate job seeker with strong organizational skills. Ultimate goal is to secure an entry-level position as Job Title where I can contribute to the achievement of company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Southwest Diagnostic Imaging Center
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Lead Infant Teacher
Merit Children's Academy
08.2022 - 08.2023
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Kept classroom and feeding areas clean, neat, and safe.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Created sensory-rich learning experiences for infants, fostering curiosity and exploration in a controlled environment.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Improved cognitive abilities in infants by introducing foundational concepts like shapes, colors, numbers, and letters through interactive playtime sessions.
Daycare Teacher
Lil Raskals child care
02.2016 - 08.2022
- I've gotten a lot of patience with this job, Learning to get things done in a timely manner
- I've worked with all age groups from newborn up into school age
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Caregiver for Elderly
Avalon Memory Care
01.2012 - 01.2016
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Crossroads Christian Academy
Fort Worth, TX08.2008
Skills
- Child Care
- Day Care
- Early Childhood
- Memory Care
- Caregiving
- Toddler Care
- Dementia Care
- Medication Administration
- Senior Care
- Experience with Children
- Teaching
- Customer service
- Computer skills
- Multi-line phone systems
- Alzheimer's Care
- Meal Preparation
- Babysitting
- Store Management Experience
- Home Care
- Preschool experience
- Childcare
Certification
- First Aid Certification
- CPR Certification
Personal Information
- Willing To Relocate: Dallas-Fort Worth, TX
- Authorized To Work: US for any employer
Timeline
Patient Care Coordinator
Southwest Diagnostic Imaging Center
08.2023 - Current
Lead Infant Teacher
Merit Children's Academy
08.2022 - 08.2023
Daycare Teacher
Lil Raskals child care
02.2016 - 08.2022
Caregiver for Elderly
Avalon Memory Care
01.2012 - 01.2016
- First Aid Certification
- CPR Certification
High School Diploma -
Crossroads Christian Academy
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