Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caroline Velasquez

Lexington,KY

Summary

Dynamic healthcare professional with a proven track record at Vatica Health, specializing in patient engagement and practice management optimization. Demonstrates expertise in project management and detail-oriented analysis, fostering collaboration to enhance operational efficiency and customer satisfaction. Committed to achieving results and cultivating strong relationships within healthcare.

Overview

8
8
years of professional experience

Work History

SR. Member Engagement Coordinator-Remote

Vatica Health
Alpharetta, GA
06.2021 - Current
  • Managed team operations to ensure achievement of yearly goals.
  • Implemented effective patient engagement strategies to optimize practice management outcomes.
  • Provided exemplary customer service to ensure patients' satisfaction.
  • Facilitated training sessions for newly hired Member Engagement Coordinators.
  • Optimized management of patient rosters by leading cross-functional initiatives.

Senior Financial Consultant

Smiles of Chattanooga, Robert J. Gallien, DDS
Chattanooga, TN
08.2019 - 06.2021
  • Consistently met client-specific requirements while achieving sales goals.
  • Developed successful financial strategies by analyzing clients' income, expenses and risk tolerance.
  • Delivered efficient administrative support fostering collaborative work environment.

Business Management Intern

Foundation House Ministries
Cleveland, TN
08.2018 - 12.2019
  • Engaged in foundational planning of startup training for women facing crises.
  • Executed market event strategies resulting in a 43% rise in sales during assigned times.
  • Managed HR training initiatives contributing to improved work environment.
  • Designed and maintained inventory system and scheduling system

Head Bartender

Outback Steakhouse
Cleveland, TN
01.2017 - 07.2019
  • Oversaw inventory management, ensured regulation compliance, and nurtured customer relationships.
  • Coordinated high-volume customer shifts and facilitated assistance for restaurant servers facing varying challenges.
  • Optimized profits by advancing managerial approaches and enhancing employee sales skills.

Education

Bachelor of Science - Healthcare Administration

Lee University
Cleveland, TN
07.2019

Skills

  • Networking and Collaboration
  • Onboarding Facilitation
  • Customer Service Standards
  • Detail-Oriented Analysis
  • Project management
  • Positive Attitude

Accomplishments

  • Performance Superstar Award, Vatica Health, 2021
  • High Five Winner, Vatica Health, 2021
  • Employee of the Month, Outback Steakhouse, 2019

Timeline

SR. Member Engagement Coordinator-Remote

Vatica Health
06.2021 - Current

Senior Financial Consultant

Smiles of Chattanooga, Robert J. Gallien, DDS
08.2019 - 06.2021

Business Management Intern

Foundation House Ministries
08.2018 - 12.2019

Head Bartender

Outback Steakhouse
01.2017 - 07.2019

Bachelor of Science - Healthcare Administration

Lee University

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Caroline Velasquez