Nadieda Charles
Lake Worth,FL
Summary
Highly motivated and adaptable professional with experience in call center operations, warehouse support, sales, and office administration. Strong work ethic with the ability to quickly learn new skills and perform effectively both independently and in team environments. Proven background in customer service, including coordinating healthcare appointments, assisting with insurance inquiries, and supporting daily administrative operations. Recognized for excellent communication, organization, and the ability to deliver efficient, member-focused service.
Overview
10
10
years of professional experience
Work History
Coordinator of Member Engagement Remote
Signify Health
Dallas, Texas
05.2024 - Current
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Use structured call scripts to communicate effectively with members and ensure consistent service delivery
- Coordinate healthcare appointments for members while providing guidance on insurance coverage, benefits, and eligibility.
- Communicate with managers and team members across multiple chat platforms
Administrative Assistant
Town Center Executive Suites
Boca Raton, FL
12.2022 - 04.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Mail Handler
United State Postal Service
West Palm Beach, FL
12.2020 - 11.2022
- Sorted and organized incoming mail for efficient processing and delivery.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Loaded trays of envelopes into automated sorting machines.
- Used portable electronic scanner to track parcels and record tracking progress.
Team Leader
Charlotte Russe Clothing
Boynton Beach, FL
09.2016 - 10.2020
- Led team in daily operational tasks and ensured smooth workflow.
- Maintained daily inventory to facilitate successful material distribution.
- Trained and mentored new employees on company policies and procedures.
- Delivered exceptional customer service by resolving inquiries promptly.
Education
Associate of Science - Accounting And Finance
Galen College of Nursing
Miami, FL03-2026
Associate of Arts - Accounting And Finance
Palm Beach State College
12-2018
High School Diploma -
Santaluces Community High School
05-2015
Skills
- Data Entry
- Office Administration
- Spreadsheet Management
- Excellent customer service
- Invoice and payment processing
- Organization
- Fluent in Creole
- Teamwork and Collaboration
- Safety understanding
- Computer Skills
- Call Center Operations
- Mail handling
- Invoice Processing
- Business operations support
- Billing and coding
- Order picking and processing
- Healthcare industry
Education and Training
- Home Health Aide (HHA) Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
Timeline
Coordinator of Member Engagement Remote
Signify Health
05.2024 - Current
Administrative Assistant
Town Center Executive Suites
12.2022 - 04.2024
Mail Handler
United State Postal Service
12.2020 - 11.2022
Team Leader
Charlotte Russe Clothing
09.2016 - 10.2020
Associate of Arts - Accounting And Finance
Palm Beach State College
High School Diploma -
Santaluces Community High School
Associate of Science - Accounting And Finance
Galen College of Nursing