Caroline Vieira
Fairfield,CT
Summary
5 years of experience in customer service and logistics. Dependable professional with attention to detail and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit and customer satisfaction. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dispatcher
OnTrac
Stamford, CT
01.2021 - 12.2024
- Learned company-specific software.
- Conducted training sessions for new hires.
- Resolved customer complaints related to service issues or delays.
- Designed specific routes for each individual driver daily.
- Managed phone calls while ensuring accuracy in data entry.
- Managed communication between dispatchers, drivers, and customers to ensure delivery requests were met.
Server
The Sushi Bar
Old Greenwich, CT
01.2023 - 06.2023
- Operated POS systems for order entry and payment
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained a clean dining environment and assisted with bussing
- Coordinated with kitchen staff for dietary needs and special requests
- Stayed informed about daily specials, new menu items, promotions.
Server
Valencia Luncheria
Norwalk, CT
01.2020 - 12.2020
- Supported customer service and front-end operations
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
Education
Makeup And Lash Artistry
Paul Mitchell The School
North Haven, CT01-2023
Entrepreneurship, Communications
Saint Joseph's University
Philadelphia, PASkills
- Workplace organization
- Customer assistance
- Relationship building
- Employee training
- Complaint resolution
Timeline
Server
The Sushi Bar
01.2023 - 06.2023
Dispatcher
OnTrac
01.2021 - 12.2024
Server
Valencia Luncheria
01.2020 - 12.2020
Makeup And Lash Artistry
Paul Mitchell The School
Entrepreneurship, Communications
Saint Joseph's University