Skills
Summary
Work History
Education
Generic
CAROLINE VILLA

CAROLINE VILLA

Skills

  • Attention to detail
  • Multitasking
  • Time management
  • Ability to lead, develop, and manage a team of staff
  • Managing project timelines
  • Scheduling
  • On-the-spot decision making
  • Opera & Synkros system knowledge
  • Building and maintaining strong relationships with VIP clients and casino hosts

Summary

Service-oriented Operations Manager with over 15 years of experience in a fast-paced hotel environment. Overseeing all aspects of a hotel’s daily operations, including staff supervision, guest interaction, and ensuring that I provide a smooth and positive experience for guests, while maintaining the hotel’s profitability. Also a dynamic individual with hands-on experience in Hotel Casino VIP. Brings strong problem-solving skills and proactive approach to new tasks.

Work History

Operations Manager, Resort Service

Resorts World Las Vegas
Las Vegas, NV
06.2021 - Current
  • Responsible for overseeing all daily operational aspects of the department, ensuring smooth running, and high-quality guest service.
  • Coordinating staff schedules, and ensuring proper staffing levels.
  • Implementing and enforcing operational policies and procedures.
  • Monitoring staff and guest feedback, and implementing improvements based on that feedback.
  • Hiring and training.
  • Evaluating employee performance and providing feedback.
  • Addressing staff concerns and maintaining a positive work environment.
  • Handle and approve suite allocation requests from internal departments and casino hosts.
  • Holds the authority to grant final approval for suite requests made by casino hosts on behalf of their VIP guests.
  • Assist with bookings and arrangements for casino hosts, and ensure that reservation processing and suite blocking are coordinated efficiently.
  • Review player activity reports in Synkros to manage the allocation of VIP suites.

Spa Group Sales

Grand Wailea, A Waldorf Astoria Resort
Maui, Hawaii
08.2005 - 03.2020
  • Responsible for promoting and selling spa services.
  • Providing a warm and friendly introduction to the spa, offering tours, and answering initial questions.
  • Identifying the client’s needs and concerns to tailor service recommendations accordingly.
  • Maintaining communication with guests post-appointment to ensure satisfaction and encourage repeat business.
  • Assist with marketing initiatives and special promotions, which can include coordinating group bookings, events, or local partnerships.

Education

High School Diploma -

Maui High School
Maui, Hawaii
01.2003

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