Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Caroline Warren

Raleigh,NC

Summary

Results-driven Area Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process optimization to drive operational excellence. Excel in communication, problem-solving, and adaptability, skills critical for managing diverse teams and achieving organizational goals. Committed to leveraging these abilities to enhance operational efficiency and team performance.

Overview

11
11
years of professional experience

Work History

Area Manager of Operations

Smart Cookies LLC
Raleigh, NC
05.2021 - Current
  • Implemented innovative strategies designed to increase efficiency while reducing costs.
  • Conducted regular safety inspections to identify potential hazards or risks.
  • Managed daily operations of the area, including scheduling, training and supervision of personnel.
  • Resolved customer service issues and complaints in a timely manner.
  • Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
  • Motivated staff members towards achieving goals set out by upper management.
  • Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
  • Identified opportunities for process improvement through analysis of existing systems and procedures.
  • Maintained accurate records of inventory levels, stock movement and purchasing activities.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Supported and planned various effective marketing and sales strategies.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Case Management Social Worker

UNC Healthcare System
Smithfield, NC
03.2020 - 05.2021
  • Evaluated client needs, developed treatment plans, and monitored progress towards goals.
  • Provided case management services to clients with mental health and substance abuse issues.
  • Developed individualized service plans based on identified needs and strengths of each client served.
  • Participated in multidisciplinary team meetings to discuss cases and develop recommendations for treatment planning purposes.
  • Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.

Developmental Therapist

Chitter Chatter Therapy
Wake Forest, NC
02.2014 - 02.2020
  • Maintained accurate records of all services provided including evaluation results, treatment plans, reports.
  • Assessed the development of clients using standardized tests and observations.
  • Collaborated with families to identify appropriate resources for their child's development needs.
  • Counseled parents on how to best support their child's development at home.
  • Assessed client needs and developed individualized treatment plans.
  • Conducted functional behavior assessments and wrote behavior intervention plans.
  • Created individualized goals for each client's progress in areas such as communication, motor skills, problem solving, and self-care.

Education

Bachelor of Arts - Social Work

Meredith College
Raleigh, NC
12-2009

Skills

  • Operational productivity
  • Workflow optimization
  • Inventory management
  • Budget management
  • Employee development
  • Collaborative leadership

Affiliations

  • Volunteer with childrens church programs
  • Volunteer with Community reach out programs
  • Volunteer with parent lead organizations for my children's school

Timeline

Area Manager of Operations

Smart Cookies LLC
05.2021 - Current

Case Management Social Worker

UNC Healthcare System
03.2020 - 05.2021

Developmental Therapist

Chitter Chatter Therapy
02.2014 - 02.2020

Bachelor of Arts - Social Work

Meredith College

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