Caroline Warren
Multi Unit Manager
Raleigh,NC
Summary
I am a strong multi-unit manager dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
My style of leadership is encouraging to team members to team build, lead and motivate as well as excellent customer relations aptitude and relationship-building skills.
I use independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Multi Unit Manager
Crumbl Cookies/Smart Cookies LLC
Raleigh, NC
06.2021 - 11.2025
- Implemented innovative strategies designed to increase efficiency while reducing costs.
- Conducted regular safety inspections to identify potential hazards or risks.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Resolved customer service issues and complaints in a timely manner.
- Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
- Motivated staff members towards achieving goals set out by upper management.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
- Identified opportunities for process improvement through analysis of existing systems and procedures.
- Maintained accurate records of inventory levels, stock movement and purchasing activities.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Supported and planned various effective marketing and sales strategies.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Case Management Social Worker
UNC Healthcare System
Smithfield, NC
03.2020 - 05.2021
- Evaluated client needs, developed treatment plans, and monitored progress towards goals.
- Provided case management services to clients with mental health and substance abuse issues.
- Developed individualized service plans based on identified needs and strengths of each client served.
- Participated in multidisciplinary team meetings to discuss cases and develop recommendations for treatment planning purposes.
- Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
Developmental Therapist
Chitter Chatter Therapy
Wake Forest, NC
02.2013 - 05.2020
- Maintained accurate records of all services provided including evaluation results, treatment plans, reports.
- Assessed the development of clients using standardized tests and observations.
- Collaborated with families to identify appropriate resources for their child's development needs.
- Counseled parents on how to best support their child's development at home.
- Assessed client needs and developed individualized treatment plans.
- Conducted functional behavior assessments and wrote behavior intervention plans.
- Created individualized goals for each client's progress in areas such as communication, motor skills, problem solving, and self-care.
Education
Bachelor of Arts - Social Work
Meredith College
Raleigh, NC12-2009
Skills
- Operational productivity
- Workflow optimization
- Inventory management
- Budget management
- Employee development
- Collaborative leadership
Affiliations
- Volunteer with childrens church programs
- Volunteer with Community reach out programs
- Volunteer with parent lead organizations for my children's school
Timeline
Multi Unit Manager
Crumbl Cookies/Smart Cookies LLC
06.2021 - 11.2025
Case Management Social Worker
UNC Healthcare System
03.2020 - 05.2021
Developmental Therapist
Chitter Chatter Therapy
02.2013 - 05.2020
Bachelor of Arts - Social Work
Meredith College