Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Wilhelm

Myrtle Beach,SC

Summary

Dynamic college student with hands-on experience as a Service Associate and Server, recognized for delivering exceptional customer service in high-pressure environments. Expertise in POS systems, cash handling, and strategic upselling consistently boosts guest satisfaction and loyalty. Eager to leverage strong organizational skills and meticulous attention to detail in the medical field, supported by a solid foundation in time management and conflict resolution. Passionate about contributing positively to team dynamics while ensuring a seamless experience for clients and colleagues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Red Lobster
Myrtle Beach, SC
07.2025 - Current
  • Provided efficient, friendly service in a thriving restaurant, enhancing guest satisfaction
  • Guided patrons through menu options, boosting sales through strategic upselling
  • Accurately processed orders and payments, ensuring prompt, correct service delivery
  • Managed high-volume transactions with precision, maintaining financial accuracy
  • Monitored table turnover rates and adjusted seating strategies to support steady workflow and reduce guest wait times.

Service Associate

Kohl's
Myrtle Beach, SC
06.2024 - Current
  • Delivered friendly and efficient customer service, assisting shoppers with inquiries, product locations and returns, ensuring a positive shopping experience
  • Efficiently operated point-of-sales (POS) system to process purchases, returns, and exchanges
  • Maintained a clean and organized sales floor, fitting rooms, and front-end areas to enhance the shopping environment for customers
  • Promoted Kohl’s rewards and credit card programs, helping customers understand and sign up for offers, gaining loyalty
  • KEY ACHIEVEMENT – Customer service rate was above the entire store

Education

Bachelor of Nursing - Nursing

Horry Georgetown Technical College
Myrtle Beach
05-2029

High School Diploma -

Socastee High School
Myrtle Beach, SC
06-2025

Skills

  • Cash Handling
  • Customer Service
  • Safety Practices
  • Organizational Skills
  • Time Management
  • POS Operation
  • Food and Beverage Knowledge
  • Strong work ethic

Certification

ServSafe Alcohol South Carolina Certificate

Timeline

Server

Red Lobster
07.2025 - Current

Service Associate

Kohl's
06.2024 - Current

Bachelor of Nursing - Nursing

Horry Georgetown Technical College

High School Diploma -

Socastee High School