CAROLL KENNEDY
DC
Summary
Hardworking and focused secretary offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Secretary
Addison Group
Washington,DC
01.2018 - Current
- Schedule appointments, respond to emails and write and proofread letters, memorandums and other business correspondence for a team of 10.
- Maintain fully functional office equipment and well-organized office supplies inventory.
- Update and improve online databases of client accounts and external vendors, including updating information when necessary, increasing productivity by 55%.
Receptionist
Russell Tobin & Associates
Washington, DC
10.2013 - 12.2017
- Greeted an average of 60 incoming visitors and customers per day professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered multiline phone system by the third ring and transferred callers to the appropriate staff member.
Office Intern
AARP
Washington, DC
06.2013 - 09.2013
- Completed clerical tasks such as filing, copying and distributing mail.
- Organized envelopes, postage and mail correspondence for a staff of 50 and a management group of 13, maintaining postage meters and coordinating with delivery and courier services.
- Restocked office supplies and retrieved files for staff.
Education
BBA - Business Management
Howard University
Washington,DC06.2019
Skills
- Documentation and reporting
- Multitasking
- Verbal and written communication
- Computer literacy
- Time management
- Transcription and dictation
- Attention to detail
- Organization skills
Certifications
- Certified Administrative Professional - (2021)
Timeline
Secretary
Addison Group
01.2018 - Current
Receptionist
Russell Tobin & Associates
10.2013 - 12.2017
Office Intern
AARP
06.2013 - 09.2013
BBA - Business Management
Howard University