Maria Emilia Vera
Orlando
Summary
Hardworking and focused secretary offering excellent communication, planning and prioritization skills demonstrated through organization and great customer services. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Secretary Manager
Ave Maria Gastro Lounge
01.2023 - Current
- Schedule appointments, respond to emails and write and proofread letters, memorandums and other business correspondence.
- Maintain fully functional office equipment and well-organized office supplies inventory of food and liquor.
- Update and improve online databases of invoices and external vendors, including updating information when necessary.
- Create and organize schedules of employees
- Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
Receptionist
M&V Exterior and Investment LLC
09.2019 - 12.2022
- Greeted visitors and customers per day professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered multiline phone system by the third ring and transferred callers to the appropriate staff member.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Reception Assistant
GM Home Improvement
06.2015 - 07.2016
- Completed clerical tasks such as filing, copying and distributing mail.
- Organized envelopes, postage and mail correspondence for a staff of 20, maintaining postage meters and coordinating with delivery and courier services.
- Restocked office supplies and retrieved files for staff.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts - General Studies
07.2018
Currently Advent Health BSN Student
Skills
- Documentation and reporting
- Multitasking
- Verbal and written communication fluent in both English and Spanish
- Computer literacy
- Time management
- Transcription and dictation in English and Spanish
- Attention to detail
- Organization skills
- Great at team work
- Ability to listen and solve a problem in a efficient way
Certifications
- ServSafe Certified in 2024
- ANAB ANSI National Accreditation Board and the Conference for Food Protection
Timeline
Secretary Manager - Ave Maria Gastro Lounge
01.2023 - Current
Receptionist - M&V Exterior and Investment LLC
09.2019 - 12.2022
Reception Assistant - GM Home Improvement
06.2015 - 07.2016
Valencia College - Associate of Arts, General Studies
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