Carolyn Austin
Syracuse,United States
Summary
Accomplished Clinical Social Worker with a proven track record at Onondaga Pastoral Counseling Services and OCM/HPC, enhancing client well-being through trauma-informed care and multicultural competence. Expert in navigating complex social systems, significantly improving access to community resources. Demonstrated success in program coordination and quality improvement, leveraging clinical and interpersonal skills for impactful outcomes.
Overview
27
27
years of professional experience
Work History
Mental Health Program Specialist
Office Of Mental Health
09.2017 - Current
- Organized and directed timely OMH certification surveys throughout a 20-county region.
- Coordinated and assisted with the establishment of OMH initiatives related to certification and evidence-based practices
- Ensured compliance with state regulations, maintaining accurate documentation and reporting systems.
- Developed strong partnerships with local organizations and county leadership to enhance program offerings and resources available to clients.
- Evaluated program effectiveness using various assessment tools, resulting in data-driven improvements.
- Respond to concerns and incidents in coordination with CNYFO staff, Central Office Bureaus, county Directors of Community Services, OMH providers, and recipients.
Intensive Case Manager
OCM & Hutchings Psychiatric Center
04.1998 - 09.2016
- Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
- Improved community resources access for clients through effective collaboration with local service providers.
- Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
- Supported development of organizational policies aligned with best practices in intensive case management services.
- Utilized Person Centered Practices and Motivational Interviewing techniques, along with Dialectical Behavior Skills coaching.
Dialectical Behavior Therapy Program Coordinator
OCM & Hutchings Psychiatric Center
02.2002 - 12.2012
- Coordinated and taught at annual DBT community training series for Onondaga County providers.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Clinical Social Worker
Onondaga Pastoral Counseling Services
09.1997 - 04.1999
- Facilitated skill-building groups for clients, focusing on coping strategies, stress reduction techniques, and self-care practices.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Advocated for clients'' rights within various legal settings such as court hearings or child welfare conferences to ensure access to appropriate services or supports.
- Improved client well-being by conducting comprehensive assessments, developing tailored treatment plans, and providing ongoing support.
Education
Bachelor of Science - Psychology
LeMoyne College
Syracuse, NYMSW - Master of Social Work
Syracuse University
Syracuse, NYSkills
- Clinical Quality Improvement documentation
- Multicultural Competence
- Community Resources
- Trauma Informed Care Framework
Timeline
Mental Health Program Specialist
Office Of Mental Health
09.2017 - Current
Dialectical Behavior Therapy Program Coordinator
OCM & Hutchings Psychiatric Center
02.2002 - 12.2012
Intensive Case Manager
OCM & Hutchings Psychiatric Center
04.1998 - 09.2016
Clinical Social Worker
Onondaga Pastoral Counseling Services
09.1997 - 04.1999
Bachelor of Science - Psychology
LeMoyne College
MSW - Master of Social Work
Syracuse University
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