Carolyn Bannister
West Haven,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Core Operations - SCRA
Citibank
Roy, Utah
05.2022
- Process Military Response Unit requests for SCRA benefits
- Verify SSN for service members and their dependents
- Maintain accounts that are already on SCRA
- Work overtime as needed
- Continually review HUB/PEGA documents
- Proficient in AWS, IBS, FDR, DMDC, LexisNexis, statement automation, Cognos, and GUI.
Xperience Ambassador
Vivint Arena/Delta Center
09.2019 - Current
- Promoted to Supervisor January 2023.
Core Operations-Consumer Dept.
Citibank
Roy, Utah
04.2018 - 05.2022
- Maintained quality and productivity goals
- Handled customer requests in G360 and Kana effectively and efficiently
- Volunteered to work procedures in other departments as needed
- Reviewed HUB documents for updates and procedures
- Worked escalation queues to resolve customer issues
- Worked overtime as needed
- Handled credit balance refunds.
Core Operations Commercial
Citibank
Roy, Utah
12.2015 - 04.2018
- Maintained knowledge of HUB documents
- Worked with Kana online requests and G360 customer requests
- Exceeded goals for accountability and productivity
- Assisted Consumer Core Operations by processing G360 Cease and Desist and Power of Attorney requests
- Assisted Prox and Commercial Clients.
Assistant Bookkeeper
Albertsons
Ogden, Utah
01.2016 - 10.2016
- Replied to emails and answered phone inquiries
- Processed payroll and employee pay adjustments
- Safeguarded cash transactions, deposited and reconciled, and recorded receipts for processing in automated accounts receivable system.
Assistant Scan Coordinator
Albertsons/Associated Food Stores
Bountiful, Utah
04.2005 - 02.2015
- Helped team members reduce pricing errors
- Priced new items placed on the shelves
- Updated store pricing each week to advertised weekly pricing
- Updated store signage to reflect current prices
- Customer service with pricing issues at the register.
Commercial Customer Service Phone Agent
Citibank
Roy, Utah
10.2014 - 12.2014
- Resolved billing issues, answered routine questions, and handled customer complaints
- Exceeded company handle time and accountability standards.
Education
attended Weber State University (no degree), Graduated Roy H.S. 1992
Skills
- QuickBooks
- Active Listener
- Punctual
- Kana
- Good people skills
- Team Player
- G360
- Time Management
- Common Sense
- Microsoft Office
- Reliable and Trustworthy
- Proactive
- Quick decision-maker
Awards
- Customer First Recognition Award - 06/01/16
- Client Obsession Award - 01/01/23
Timeline
Core Operations - SCRA
Citibank
05.2022
Xperience Ambassador
Vivint Arena/Delta Center
09.2019 - Current
Core Operations-Consumer Dept.
Citibank
04.2018 - 05.2022
Assistant Bookkeeper
Albertsons
01.2016 - 10.2016
Core Operations Commercial
Citibank
12.2015 - 04.2018
Commercial Customer Service Phone Agent
Citibank
10.2014 - 12.2014
Assistant Scan Coordinator
Albertsons/Associated Food Stores
04.2005 - 02.2015
attended Weber State University (no degree), Graduated Roy H.S. 1992