Carolyn Begnaud
Columbia Heights,MN
Summary
Dynamic Restaurant General Manager with a proven track record at Ayvaz Pizza, excelling in operations management and cost control. Expert in talent development and customer engagement, successfully enhancing guest experiences and improving employee retention. Passionate about food safety and compliance, fostering a motivated team to achieve operational excellence. In addition to many years of working in manufacturing where Quality was take serious to keep up outside customer standards. Understanding that product is being made the way they should be in accordance with the customer requirements.
Overview
29
29
years of professional experience
Work History
Resturant General Manager
Ayvaz Pizza
06.2020 - 09.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
US BANK
Ira Specialist
01.1998 - 09.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Quality Control Inspector
FMS Corporation
09.2001 - 02.2005
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Quality Control Inspector
Hartzell Mg
08.1995 - 01.1998
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
Education
Communications in IT
University of Phoenix
Tempe, AZ05.2015
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Hiring decisions
- Customer engagement
- Talent development
- Facility maintenance
- Scheduling coordination
- Employee retention
- Budget planning
- Purchasing
- Business management
- Sanitation standards
- POS system
- Guest experience oversight
- Team management
- Inventory control and record keeping
- Supervisory skills
- Passion for customer satisfaction
- Shift management
- Performance improvement
- Conflict resolution techniques
- Purchasing and cost control
- Restaurant operations management
- Labor and food cost control
- Scheduling staff
- Coaching and mentoring
- Money handling
- Problem-solving
- Training and onboarding
- Delegating assignments and tasks
- ServeSafe manager
- Safe food handling
- Conflict resolution
- Employee performance evaluations
- Front of house management
- Customer service
- Back of house management
- Payroll administration
- Employee supervision
Timeline
Resturant General Manager
Ayvaz Pizza
06.2020 - 09.2024
Quality Control Inspector
FMS Corporation
09.2001 - 02.2005
US BANK
Ira Specialist
01.1998 - 09.2001
Quality Control Inspector
Hartzell Mg
08.1995 - 01.1998
Communications in IT
University of Phoenix