Carolyn Benson
Liverpool,NY
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Care Manager Processor
Molina Healthcare
Syracuse, New York
09.2023 - 06.2025
- Collaborated with multidisciplinary teams to assess patient needs and develop tailored care solutions.
- Coordinated care plans for diverse patient populations within health management framework.
- Monitored patient progress and adjusted care strategies to align with evolving health conditions, ensuring optimal patient outcomes.
- Educated patients and families on available resources and healthcare services.
- Conducted regular follow-ups to ensure continuity of care in treatment plans.
- Facilitated effective communication between patients, families, and healthcare providers to enhance care coordination.
- Assisted clients in developing and achieving short-term and long-term goals.
- Scheduled and organized medical appointments for clients to ensure timely access to healthcare services.
- Provided crisis intervention services to clients when necessary.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Conducted assessments of clients' physical, psychological, cognitive, social, economic and environmental needs.
- Ensured that all documentation was completed accurately according to state regulations.
Care Coordinator
Syracuse Community Health Center
Syracuse, New York
05.2013 - 08.2023
- Coordinated patient care plans with healthcare providers and support staff.
- Facilitated communication between patients and medical teams, improving treatment effectiveness.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Scheduled appointments and follow-ups to ensure continuity of care.
- Monitored patient progress and reported changes to the healthcare team promptly.
- Assisted patients in navigating healthcare services and resources available.
- Collaborated with community organizations to enhance patient support services, expanding access to resources.
- Developed educational materials that informed patients about their health conditions, enhancing patient understanding.
- Managed patient records using electronic health record systems efficiently.
- Educated clients on available resources and services within their communities.
Patient Access Specialist/Medical Billing Specialist
Syracuse Community Health Center
Syracuse, New York
05.2011 - 08.2023
- Assisted patients with insurance verification and eligibility checks.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient registration and appointment scheduling efficiently.
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between healthcare providers and patients to ensure seamless information flow.
- Provided support to patients navigating healthcare services and resources.
- Ensured compliance with health center policies and procedures consistently.
- Collaborated with team members to improve patient access processes.
- Trained new staff on patient access protocols and systems usage.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Resolved issues related to the registration process including eligibility verification and authorization problems.
Finance Associate
Loretto Health & Rehabilitation
Syracuse, New York
03.2007 - 02.2010
- Oversaw daily financial transactions for patient accounts and billing, ensuring accuracy and timely processing.
- Managed daily cash flow activities, monitoring incoming payments and disbursing funds.
- Ensured compliance with healthcare regulations and financial policies.
- Ensured accuracy of records in electronic health record systems, supporting compliance and efficient financial reporting.
- Facilitated resolution of billing inquiries and discrepancies in collaboration with staff, enhancing patient satisfaction.
Certified Nursing Assistant
Loretto Health and Rehab
Syracuse, New York
03.1997 - 03.2007
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal hygiene.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Supported physical therapy sessions by guiding residents through exercises.
- Communicated effectively with residents, families, and healthcare teams.
- Delivered emotional support and companionship to residents, enhancing their overall well-being and quality of life.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Ensured cleanliness and organization of patient rooms and common areas to promote a safe and comfortable environment.
- Accurately documented patient care activities in electronic health records to maintain clear communication within healthcare team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Medical Records File Clerk
Crouse Irving Memorial Hospital
Syracuse, New York
04.1987 - 04.1990
- Organized medical records to enhance retrieval speed and ensure regulatory compliance.
- Maintained patient confidentiality while processing sensitive documentation.
- Updated electronic health records using hospital software systems.
- Assisted healthcare staff in locating patient files and information.
- Coordinated with departments to facilitate timely access to medical records for healthcare staff.
- Reviewed documents for completeness to maintain accuracy in patient charts.
- Supported audits and inspections by ensuring proper documentation practices.
- Scanned paper documents into electronic health records system for storage purposes.
Education
Computer Software Training
Suny Syracuse Educational Opportunity Center
Syracuse, NY04-2011
High School Diploma -
Nottingham High School
Syracuse, NY08-1986
Skills
- Care coordination
- Electronic health records
- Patient assessment
- Compliance adherence
- Quality improvement
- Patient education
- Emotional support
- Compassionate client care
- Telephone etiquette
- Data entry
- Billing compliance
- Problem solving
Timeline
Care Manager Processor
Molina Healthcare
09.2023 - 06.2025
Care Coordinator
Syracuse Community Health Center
05.2013 - 08.2023
Patient Access Specialist/Medical Billing Specialist
Syracuse Community Health Center
05.2011 - 08.2023
Finance Associate
Loretto Health & Rehabilitation
03.2007 - 02.2010
Certified Nursing Assistant
Loretto Health and Rehab
03.1997 - 03.2007
Medical Records File Clerk
Crouse Irving Memorial Hospital
04.1987 - 04.1990
Computer Software Training
Suny Syracuse Educational Opportunity Center
High School Diploma -
Nottingham High School