Carolyn Bessett
Rowlett
Summary
Soon-to-be graduate with a Bachelors of Science in biology committed to learning and developing strong skills on the sales/business side of medicine. Strong interpersonal skills and effective performance in both collaborative and individual environments, willing to take on any task in order to improve and challenge personal ability.
Overview
5
5
years of professional experience
Work History
Shift Lead
Feng Cha
2022.10 - Current
- Created a positive and enjoyable environment for both customers and staff members alike.
- Addressed customer concerns and issues through effective conflict resolution in order to enhance and maintain overall customer satisfaction.
- Promoted new products and drinks through social media as well as in person.
- Trained new employees on company policies, daily procedures and tasks, as well as on how to interact with customers in an appropriate manner.
- Led teams of two to four during both day and night shifts.
- Oversaw cash handling, ensuring proper documentation each shift.
- Maintained positive rapport with customers, staff members, and delivery personnel with strong communication skills.
- Supported upper management in decision making by detailing firsthand experiences from the shift, in order to develop strategies for overall store improvement.
- Regularly took an account of store inventory, including groceries and backstock, to properly communicate with upper management in order to reduce waste and increase overall profitability. This also includes predicting the sales amount for the next day in order to properly prepare items needing to be made.
- Evaluated employee performance and provided feedback to help others grow.
Emergency Medical Technician Student
Rockwall High School
2019.08 - 2020.06
- Obtained basic life support training and received state certification
- Gained in-depth knowledge about patient care and the hospital system.
- Assessed, transported, and treated patients with various medical issues and concerns.
- Worked with hospital staff to gain a better understanding of the healthcare system.
- Upheld confidentiality standards under HIPPA regulations while handling sensitive information about patients.
- Supported patients with compassion and positive bedside manner as well as continuous monitoring during shifts.
- Assisted hospital staff with moving, transporting, and treating patients within the hospital and between departments.
- Provided emotional support to patients and families.
Education
Bachelor of Science - Biology
The University of Texas At Dallas
Richardson, TX08.2024
Skills
- Decision-making capabilities
- Conflict Resolution
- Sales proficiency
- Product Sales
- Adaptability and Versatility
- Positive Attitude
- Strong verbal and written communication
- Friendly, Positive Attitude
- Active Listening
- Patient Care
- Understanding of medical terminology
- Emergency medical care
Additional Information
Through various internships and shadowing/volunteer opportunities, have gained useful knowledge about the healthcare system
Timeline
Shift Lead
Feng Cha
2022.10 - Current
Emergency Medical Technician Student
Rockwall High School
2019.08 - 2020.06
Bachelor of Science - Biology
The University of Texas At Dallas
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