Carolyn Cervantes
Summary
I am a self-motivated leader with 12 years of experience in bringing out the best in my team in order to exceed company expectations and fulfill their professional and personal goals.
Building high-performance teams is my passion, I enjoy wearing many hats in my role and welcome new challenges. Putting my team first with a people work for people mentality, I have been able to maximize productivity and drive results in other areas of the businesses I've managed.
Overview
12
12
years of professional experience
Work History
Franchise Operator
Nothing Bundt Cakes
01.2021 - 02.2024
- Hired, developed talent, and identified future leaders to ensure performance expectations were achieved while fostering a positive work environment
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed all controllable expenses including labor, maintenance, and supplies to maximize profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Lead a proactive community outreach to increase brand visibility and engagement.
General Manager
Steve Madden
08.2017 - 01.2021
- Developed plans of action to achieve LY numbers, and significantly grow volume in my 3 locations
- Setting a high energy and positive work environment to create a productive culture within the team
- Evaluate week-to-week market trends and KPIs to maximize store profitability and performance
- Focused on developing and training staff for internal promotions
- Setting and meeting high expectations with our operations and LP practices
Assistant Manager
Kiko Milano
04.2016 - 08.2017
- Managed daily operations to meet performance, and service expectations
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Sales Lead
Francesca's Boutique
09.2016 - 03.2017
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
Sales Ambassador
Dillard's
09.2015 - 04.2016
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Leadership Team Member
Victoria's Secret & PINK
06.2012 - 09.2015
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX12-2027
Associates of Arts - Psychology
South Texas College
05.2015
Skills
- Operations Management
- Relationship Building
- Staff Management
- Talent Development
- Team Leadership
- Decision-Making
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Franchise Operator
Nothing Bundt Cakes
01.2021 - 02.2024
General Manager
Steve Madden
08.2017 - 01.2021
Sales Lead
Francesca's Boutique
09.2016 - 03.2017
Assistant Manager
Kiko Milano
04.2016 - 08.2017
Sales Ambassador
Dillard's
09.2015 - 04.2016
Leadership Team Member
Victoria's Secret & PINK
06.2012 - 09.2015
Associates of Arts - Psychology
South Texas College
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
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