ERIK DUNN
Eudora,KS
Summary
Results-driven manager and analytical problem-solver skilled in team building and employee engagement. Leverages sound judgment and independent decision-making to enhance performance and foster strong customer relationships. Committed to utilizing training and morale-boosting strategies to drive company success.
Overview
16
16
years of professional experience
Work History
Franchise Operator
Snap-On Tools, Tech Tools and Equipment
01.2021 - Current
- Manage all daily operations of an independent Snap-on Tools mobile franchise, ensuring compliance with brand standards and service expectations.
- Executed targeted sales strategies, presenting new product lines, diagnosing customer tool needs, and conducting live product demonstrations.
- Monitored inventory levels, reorder cycles, and equipment readiness to prevent service delays.
- Implemented process improvements that strengthened efficiency, consistency, and franchise compliance.
Company Store Manger
Snap-On Tools
12.2018 - 01.2021
- Directed daily store operations, ensuring consistent service, merchandising, and inventory accuracy.
- Expanded underserved route to maximize sales and customer satisfaction to allow for franchisee purchase
- Developed weekly sales strategies for sell through of current inventory
- Resolved customer concerns promptly, protecting loyalty and supporting repeat business.
Manager
All Angles Collision Repair
03.2015 - 12.2018
- Led team to streamline processes for restoring cars to pre-accident condition
- Achieved consistent average CSI score of 96% or better
- Audited repair orders for compliance with insurance standards and guidelines
- Inspected vehicles after completion for quality assurance
- Ensured manufacturing specifications were followed to guarantee quality repairs were made
- Arranged repair plans to achieve accurate completion dates
Estimator
Davis-Moore Collision Center
03.2013 - 03.2015
- Evaluate damaged vehicles to write an accurate estimate with CCC One estimating software while explaining the repair process to ensure customer satisfaction
- Collaborated with insurance companies to facilitate proper vehicle repairs while minimizing supplemental claims
- Inform customer of vehicle repair status as vehicle progresses through the shop.
Information Technology Specialist (25B)
United States Army Reserve
01.2014 - 12.2014
- Managed server and network operations for United States Army Finance office in Afghanistan, ensuring operational continuity.
- Directed enterprise network operations, ensuring reliable communications across mission-critical environments.
- Managed system security controls, enforcing access procedures and cybersecurity compliance standards.
- Served in the United States Army Reserve May 2009 - May 2017, deployed to Afghanistan January 2014 - December 2014
Student
Wyo-Tech
09.2010 - 06.2011
- Collision Repair and Refinishing Program / Hot Rod and Custom Fabrication elective
- Restored vehicles to pre-accident condition through repair and painting processes
- Executed frame rack repair and precision measuring to ensure vehicle integrity
- Prepped and painted vehicles
- Performed custom fabrication, sheet metal shaping, and metal finishing to enhance vehicle aesthetics
- Eagle Tech / Class Leader
Body Shop Manager, Estimator, Body Technician, Painter
Joe’s Body Shop
06.2011 - 01.2013
- Directed collision repair workflow, prioritizing jobs to maintain efficient shop throughput.
- Managed customer communication, providing repair updates and resolving service concerns.
- Supervised quality control checks to ensure completed repairs met manufacturer standards.
- Supervised and managed shop operations and tasks.
Education
Occupational Associate's Degree - Collision and Refinishing
Wyo-Tech
Laramie, WY06-2011
25B Information Technology Specialist - Information Technology
United States Army
Fort Gordon, GA05-2009
General High School diploma -
Belle Plaine High School
Belle Plaine05-2009
Skills
- Operations management
- Performance analysis
- Complex Problem-solving
- P&L management
- Workflow optimization
- Multitasking and organization
- Customer relationship management
Timeline
Franchise Operator
Snap-On Tools, Tech Tools and Equipment
01.2021 - Current
Company Store Manger
Snap-On Tools
12.2018 - 01.2021
Manager
All Angles Collision Repair
03.2015 - 12.2018
Information Technology Specialist (25B)
United States Army Reserve
01.2014 - 12.2014
Estimator
Davis-Moore Collision Center
03.2013 - 03.2015
Body Shop Manager, Estimator, Body Technician, Painter
Joe’s Body Shop
06.2011 - 01.2013
Student
Wyo-Tech
09.2010 - 06.2011
Occupational Associate's Degree - Collision and Refinishing
Wyo-Tech
25B Information Technology Specialist - Information Technology
United States Army
General High School diploma -
Belle Plaine High School