Jerome Watt
Corona,CA
Summary
Franchise Operator with 25 years of experience in operations management and customer service. Expertise in enhancing store profitability through strategic vendor negotiations and optimizing daily operations. Demonstrated success in driving efficiency and improving customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Franchise Operator
GNC- General Nutrition Centers
corona
03.2000 - Current
- Streamlined daily operations across multiple franchise locations to ensure compliance with company standards.
- Negotiated product pricing and selection with vendors, enhancing store offerings and profitability.
- Maintained cleanliness and organization of store environments to optimize customer experiences.
- Trained staff on product knowledge and customer service techniques to improve service quality.
- Responded promptly to customer inquiries and complaints, delivering exceptional service.
- Monitored inventory levels, placing orders to maintain consistent stock availability.
- Executed opening and closing procedures, including cash handling processes, for daily operations.
- Achieved significant profit margin increase through effective vendor negotiations.
Education
High School Diploma -
Katella High School
Anaheim, CA06-1990
Skills
- Operations management
- Inventory management
- Customer service and support
- Sales strategy development
- Franchise operations
- Problem solving and resolution
- Time management skills
- Training and development
Certification
Commercial Driver License
Timeline
Franchise Operator
GNC- General Nutrition Centers
03.2000 - Current
High School Diploma -
Katella High School