Keith Wheeler
Rio Rancho,NM
Summary
Experienced business professional ready to lead and grow franchise operations. Strong focus on team collaboration and delivering results. Skilled in strategic planning, financial management, and customer service. Reliable and adaptable, with proven track record in driving business success and maximizing profitability.
Overview
15
15
years of professional experience
Work History
Franchise Operator
Snap-on
02.2024 - Current
- Increased store sales by providing exceptional customer service and product knowledge.
- Developed strong relationships with customers, earning repeat business and referrals for the store.
- Participated in ongoing training sessions to stay current on industry trends, products, and best practices.
- Delivered personalized shopping experiences by getting to know customer preferences and making tailored recommendations accordingly.
- Conducted product demonstrations for customers to showcase features and benefits of items in the store.
Company Store Sales Representative (CSSR)
Snap-On Tools
12.2019 - 12.2023
- Boosted overall sales performance through strategic planning of high-impact promotional events within the store''s target market area.
- Coordinated special orders for customers, ensuring their needs were met promptly and accurately delivered.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Conducted product demonstrations for customers to showcase features and benefits of items in the store.
- Contributed to a positive store environment through effective teamwork and collaboration.
Mac Tools Distributor
KW Tools
08.2010 - 11.2019
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Kept a fully stocked truck, that was always clean and organized.
- Addressed all warranties in a timely manner.
Education
Certificate of Technical Studies -
Sequoia Institute of Automotive Technology
Fremont, CA05-1996
Skills
- Operations management
- Franchise compliance
- Performance analysis
- Verbal and written communication
- Relationship building
- Customer relations
Timeline
Franchise Operator
Snap-on
02.2024 - Current
Company Store Sales Representative (CSSR)
Snap-On Tools
12.2019 - 12.2023
Mac Tools Distributor
KW Tools
08.2010 - 11.2019
Certificate of Technical Studies -
Sequoia Institute of Automotive Technology
Similar Profiles
Aaron PistokacheAaron Pistokache
Franchisee Manager at Snap-onFranchisee Manager at Snap-on
Alejandro Cortez Jr.Alejandro Cortez Jr.
Equipment Sales Specialist at Snap-onEquipment Sales Specialist at Snap-on
Lawrence PerezLawrence Perez
Sr. Buyer at Snap-onSr. Buyer at Snap-on