Carolyn Cherry
Columbus,OH
Summary
Dynamic Community Director with Camden Property Trust, skilled in tenant relations and community engagement. Successfully enhanced resident satisfaction through innovative event management and effective marketing strategies, resulting in increased occupancy rates. Proven ability to lead teams and foster positive relationships, ensuring compliance and operational excellence in property management.
Overview
7
7
years of professional experience
Work History
Assistant Community Director
Camden Property Trust
01.2023 - 10.2025
- Led community engagement initiatives to enhance resident satisfaction and foster relationships.
- Developed and implemented marketing strategies to increase property visibility and attract new residents.
- Managed operational budgets, ensuring cost-effective resource allocation for community programs.
- Trained and mentored staff on customer service best practices to improve overall team performance.
- Analyzed feedback from residents to identify areas for improvement in community services and programs.
- Increased community engagement by planning and executing various events and initiatives.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Worked on One Site Software System.
- Worked multi-site.
Assistant Property Manager
SoundView Equities
02.2019 - 12.2022
- Developed onboarding materials for new tenants, facilitating smooth transitions into properties.
- Implemented property marketing strategies, increasing tenant engagement and occupancy rates.
- Assisted in budget preparation and expense tracking for property maintenance and improvements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Worked multi-site.
- Worked on App Folio software system
Education
High School Diploma -
RSD Computerized High School
Phoenix, AZSkills
- Tenant relations
- Money handling
- Documentation skills
- Community engagement
- Activity planning
- Event management
- Fair housing compliance
- Customer service
- Dispute handling
- Professionalism
- Staff management
- Digital communications
- Team collaboration
- Active listening
- Property inspections
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
Timeline
Assistant Community Director
Camden Property Trust
01.2023 - 10.2025
Assistant Property Manager
SoundView Equities
02.2019 - 12.2022
High School Diploma -
RSD Computerized High School