Carolyn Chila
Pawlet,VT
Summary
Dynamic bank teller with a strong track record at Berkshire Bank, specializing in cash management and customer service. Demonstrated expertise in building client relationships and enhancing performance through effective fraud risk assessment. Proven commitment to compliance and delivering exceptional service, ensuring high levels of client satisfaction in every interaction.
Overview
14
14
years of professional experience
Work History
Bank Teller
Berkshire Bank
Manchester Center, VT
04.2018 - 11.2021
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Educated customers about different types of banking services available at the branch.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Welcomed customers and offered pleasant service during entire transaction.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Directed specific questions to appropriate branch personnel.
Bank Teller
The Bank of Bennington
Manchester Center, VT
05.2008 - 05.2016
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Transmitted orders to supply cash to meet daily needs.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education
High School Diploma -
New Hampton
New Hampton, NH06-1987
Skills
- Cash Management
- Compliance procedures
- Customer service
- Accurate Transaction Management
- Fraud Risk Assessment
- Relationship building
Education and Training
other
Affiliations
An enthusiastic gardener, I take pleasure in tending to perennials and crafting floral arrangements for social gatherings. During the winter months, I enjoy cooking delightful meals for my family in the kitchen. Additionally, I cherish the time spent exploring new adventures with my husband and our dog.
Accomplishments
During my tenure at Berkshire Bank, I was honored with the X Team Award for my exceptional customer service and consistent achievement of incentive goals. On a personal note, I organized fundraising efforts to support my son, who faced severe scoliosis, in accessing alternative care options.
Timeline
Bank Teller
Berkshire Bank
04.2018 - 11.2021
Bank Teller
The Bank of Bennington
05.2008 - 05.2016
High School Diploma -
New Hampton
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