Jesus Cruz
Winston Salem,NC
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
2026
2026
years of professional experience
Work History
Bank Teller
Wells Fargo
Kernersville, North Carolina
01.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Managed cash drawer and balanced daily transactions.
- Promoted bank products to enhance customer financial well-being.
- Resolved customer complaints and provided exceptional service.
Assistant Manager
Rent-A-Wheel
Winston-Salem, NC
2020 - 2024
- Provide products based on discovering needs through qualifying questions and conversations
- Share product knowledge and best practices to employees to ensure consistent quality in customer service and sales
- Ensuring disclosures and agreements are thoroughly explained to prevent confusion and dissatisfaction from the customer
- Enforcing contractual obligations through means of monetary collections or product repossessions
Integrated Home Specialist
AT&T Mobility
Winston-Salem, NC
01.2016 - 01.2020
- Assist in setting up new devices and technology for customers at home, such as mobile devices, television, and home high-speed internet
- Provide account reviews, billing clarifications, and any troubleshooting
- Provide suggestions and sell products and/or devices the customer may need
- Travel to customer's location for their convenience and to provide higher level of customer service
Retail Sales Consultant
AT&T Mobility
Greensboro, NC
2019 - 2020
- Provide award-winning customer service by creating personalized and comfortable interactions
- Create a complete solution of products varying from entertainment to mobile devices based on the customer's needs
- Troubleshoot and resolve any customer issues with service, accounts, or devices
- Certified Samsung Elite via Samsung Elite program to grow consultants' expertise on Samsung products and services
- Certified Apple Master via Apple SEED Curriculum to educate employees on Apple products and services
Assistant Store Manager
T-Mobile
Winston-Salem, NC
01.2015 - 01.2016
- Share best practices to peers and management to help develop skills of the team
- Provide customer service on a management level for escalations and issue resolution
- Train new hires and veteran consultants on effective sales and operations procedures
- Motivate consultants and managers for increased level of performance in a highly competitive market
Education
General Education Diploma -
Enterprise SR High School
Bremerton, WA01.2003
Technical Culinary School -
Lackland Air Force Base
San Antonio, TX01.2003
Skills
- Microsoft Office
- Google Chrome
- Google productivity apps
- Safari
- Transaction processing
- Cash management
- Customer account assistance
- Customer relationship management
- Effective communication
- Cash counting
- Money orders
- Money handling
Hobbies and Interests
- Technology
- Sports
- Cooking
- Reading
References
Available upon request
Timeline
Bank Teller
Wells Fargo
01.2025 - Current
Integrated Home Specialist
AT&T Mobility
01.2016 - 01.2020
Assistant Store Manager
T-Mobile
01.2015 - 01.2016
Assistant Manager
Rent-A-Wheel
2020 - 2024
Retail Sales Consultant
AT&T Mobility
2019 - 2020
General Education Diploma -
Enterprise SR High School
Technical Culinary School -
Lackland Air Force Base