Carolyn Clayborn
Glendale Heights,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Macys Department Store
Bloomingdale, IL
04.2024 - 02.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints promptly and effectively.
- Processed transactions accurately at the point of sale.
- Organized merchandise displays to attract customer attention.
- Handled returns and exchanges in accordance with store guidelines.
- Educated customers about store policies and procedures.
Customer Service Supervisor
Marriott
Bloomingdale, IL
06.2019 - 08.2024
- Supervised customer service team to ensure high standards of guest satisfaction.
- Trained staff on effective communication and problem-solving techniques.
- Managed scheduling to optimize team coverage during peak hours.
- Conducted regular team meetings to discuss goals and share best practices.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Rezin Orr
Chicago, ILSkills
- Customer service
- Conflict resolution
- Transaction processing
- Merchandise organization
- Data entry
- Team collaboration
- Problem solving
- Time management
- Courteous demeanor
- Positive and professional
- Credit card payment processing
- High-energy attitude
- Strong teamwork
- Calm demeanor
- Multi-task management
- Money handling
- Creative problem solving
- Sales support
- Inventory management
Certification
Bartending
Communication
Full service
Accomplishments
Outstanding community work
Great ministry
Timeline
Customer Service Representative
Macys Department Store
04.2024 - 02.2025
Customer Service Supervisor
Marriott
06.2019 - 08.2024
Rezin Orr