Carolyn Cole
Carthage,IL
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
19
19
years of professional experience
Work History
Patient Account Specialist
Memorial Hospital
06.2004 - Current
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Reconciled statements with patient records.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
Education
Hamilton Schools
Hamilton, IL05.1980
Skills
- Insurance Information Collection
- Patient Reimbursements
- Medical Terminology
- Managing Delinquent Accounts
- Reviewing Patient Information
- Account Resolutions
Timeline
Patient Account Specialist
Memorial Hospital
06.2004 - Current
Hamilton Schools
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