Summary
Overview
Work History
Skills
Timeline
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Carolyn Cummings

Fairmont,NC

Summary

Dynamic collections professional with experience at TRUIST, adept at implementing strategic tactics to minimize outstanding debts. Skilled in structuring repayment plans and enhancing team performance through assertive communication. Proven ability to streamline processes, resulting in increased efficiency and improved customer engagement. Proficient in collections processing and software applications.

Overview

6
6
years of professional experience

Work History

Collector

TRUIST
09.2019 - Current
  • Collaborated with team members to meet monthly targets, enhancing workplace positivity.
  • Engaged with customers to arrange payment schedules and execute payments promptly.
  • Implemented strategic collections tactics to minimize outstanding debts.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and applied to customer balances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.

Skills

  • Safety procedures
  • Customer research
  • Assertiveness
  • Call center experience
  • Issue investigation
  • Performance improvements
  • Account analysis
  • Repayment plan structuring
  • Collections processing
  • Skip tracing
  • Proficiency in software
  • Payment schedules

Timeline

Collector

TRUIST
09.2019 - Current

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Carolyn Cummings