Frank B. Hatfield, Jr.
Louisville,KY
Summary
Achieved significant productivity boosts and fostered positive client relationships at Louisville Recovery Services by leveraging assertiveness and call center experience. Excelled in reducing overdue balances and enhancing customer service, demonstrating a keen ability to navigate disputes and secure timely payments. Skilled in safety procedures and customer research, consistently prioritizing client satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Collector
Louisville Recovery Services
05.2022 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Debt Collector
GLA Collection Company
10.2016 - 01.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Collector
NCC Business Services
05.2009 - 10.2016
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Sales Agent
Aflac Insurance Company
05.2008 - 06.2009
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Subrogation Analyst
The Rawlings Company, LLC
10.2002 - 07.2007
- Provided exceptional customer service to both internal and external stakeholders, maintaining open lines of communication and promptly addressing inquiries or concerns.
- Increased recoveries through diligent monitoring of statute limitations and timely filing of subrogation demands.
- Safeguarded clients'' interests by ensuring thorough documentation of all communications and actions throughout the subrogation process.
Education
No Degree - Accounting
University of Louisville
Louisville, KYNo Degree - Accounting
Eastern Kentucky University
Richmond, KYSt. Xavier High School
Louisville05.1982
Skills
- Safety Procedures
- Call center experience
- Customer research
- Assertiveness
Timeline
Collector
Louisville Recovery Services
05.2022 - Current
Debt Collector
GLA Collection Company
10.2016 - 01.2022
Collector
NCC Business Services
05.2009 - 10.2016
Sales Agent
Aflac Insurance Company
05.2008 - 06.2009
Subrogation Analyst
The Rawlings Company, LLC
10.2002 - 07.2007
No Degree - Accounting
University of Louisville
No Degree - Accounting
Eastern Kentucky University
St. Xavier High School
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