Carolyn Dancy
Hampden,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1827
1827
years of professional experience
1
1
Certification
Work History
SNAP
Baystate Health - Baystate Medical Center
Springfield, MA
01.199 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Registered Nurse
Baystate Medical Center
Springfield, MA
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients
- Actively participated in quality improvement initiatives within the department.
- Administered medications and treatments according to physician orders.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Registered Nurse
Baystate VNA and Hospice
Springfield , MA
01.2024 - 12.2024
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Managed grant funded potions and acted as HIV Nurse for a caseload of 20=30 clients.
- Acted as the Springfield HIV community education Nurse.
- Coordinated monthly support group for clients, helped clients obtain needed community services.
- Coordinated community education events
- Collaborated with and supported HIV social worker and support staff.
- Actively participated in quality improvement initiatives within the department.
Registered Nurse/Case Manager
High Street Health Center
Springfield, MA
01.2024 - 12.2024
- Worked under the supervision of the HIV physician to coordinate care to patients effected with a chronic and/or life threatening illness.
- Monitored client labs, compliance with medication and coordinated care and services to meet their individual needs.
- Established the first annual community health fair for HSHC
- Helped implement first clinic care management program for BMC Health Net and Blue Cross/Blue Shield with focus on Diabetes and Asthma and making services available to the uninsured population
- Managed a caseload of 50-75 clients monthly.
- Provided home visits assessments and education in regard to disease management and medications.
Nurse Auditor
Baycare Health Partners
Springfield, MA
01.2024 - 12.2024
- Audited practice medical records to extract data and formulated physician specific reports with recommendations for process improvement.
- Collaborated with private physician practices to implement process changes.
- Developed patient education tools and flow sheets specific to Diabetes care..
- Trained and supported physicians and support staff to implement recommended changes to meet guidelines for Massachusetts Adult Diabetes Care.
- Met agency annual goal of aiding physicians in obtaining accreditation from NCQA
Case Manager/Auditor
BMC HealthNet Plan
Springfield, MA
12.2005 - 08.2011
- Carried a caseload of 75=100 highly complex clients monthly.
- Provided home assessments, education on disease processes and medication
- Coordinated care and access to community resources for clients
- Collaborated with support staff and management teams to ensure positive outcomes for clients needing additional services.
- Audited high dollar hospital claims and developed reports with charge discrepancies. Aided in the resolution of charge discrepancies between individual hospitals and BMC HealthNet.
Registered Nurse
Spectrum Home Care Services
Longmeadow, MA
01.2013 - 12.2018
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Registered Nurse, Medical-Surgical Unit
Baystate Medical Center
Springfield, MA
03.2017 - Current
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Instructed patients and families in health promotion activities such as proper nutrition, wound care and disease prevention.
- Telemetry trained/certified
- Evaluated effectiveness of nursing interventions and revised plan of care accordingly.
- Cross trained in MOB infusion suite to administer various IV medications to patients
- Cross trained in medical day stay procedure area and CT scan department to admit for day stay procedures and provide post procedure care and discharge.
- Provided staff education and updated education boards
- Acted as charge nurse and resource to department staff members
Education
Associate of Science - Nursing
Springfield Technical Community College
Springfield, MA05-1993
Skills
- MS Office
- Critical Thinking
- Data Entry
- Problem Resolution
- Flexible and Adaptable
- Organization and Time Management
- Public Speaking
- Self-Directed
Affiliations
- Coordinates Emergency Medial Team at a religious organization
- Volunteered at Pioneer Valley Free Health Services providing care to the uninsured/underinsured population
Certification
- Nursing Licensure in State of Massachusetts
- BLS certification
Youth Leader
- More than 15 years of volunteer as a youth leader for a local religious organization. Biblical mentoring. Support to youth and families throughout the adolescent period and at times challenging times of their lives.
- Coordinated multiple community outreach projects for the youth to participate
- Acted as a chaperone for international excursions
- Coordnated a group of students to volunteer at Pioneer Valley Free Health Services
References
References available upon request.
Timeline
Registered Nurse
Baystate VNA and Hospice
01.2024 - 12.2024
Registered Nurse/Case Manager
High Street Health Center
01.2024 - 12.2024
Nurse Auditor
Baycare Health Partners
01.2024 - 12.2024
Registered Nurse, Medical-Surgical Unit
Baystate Medical Center
03.2017 - Current
Registered Nurse
Spectrum Home Care Services
01.2013 - 12.2018
Case Manager/Auditor
BMC HealthNet Plan
12.2005 - 08.2011
Registered Nurse
Baystate Medical Center
Associate of Science - Nursing
Springfield Technical Community College
- Nursing Licensure in State of Massachusetts
- BLS certification
SNAP
Baystate Health - Baystate Medical Center
01.199 - Current
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