Alexandra Cruza

Hialeah

Summary

Bilingual Field Case Manager skilled in coordinating services for individuals with complex social, financial, and behavioral needs. Expertise in assessing needs, developing care plans, and connecting members to community resources. Acted as a single point of contact throughout the continuum of care, ensuring effective communication and documentation. Remote-ready with field experience in Miami, aligning with UnitedHealthcare’s mission to enhance health outcomes.

Overview

years of professional experience

Work History

CAP / SNAP Case Manager

Youth Co-Op

Miami

01.2023 - Current

Assess participant needs and develop individualized plans to support employment readiness and self-sufficiency.
Acted as primary point of contact for participants, guiding them through program lifecycle and fostering strong relationships.
Identified and coordinated referrals to community, financial, and state-based support services, enhancing participant access to resources.
Document assessments and outcomes using OSST, Employ Florida, IAA, and ATLAS systems.
Conducted follow-ups and ongoing monitoring, ensuring participant engagement and continuity of services throughout program.
Ensure compliance with federal and state regulations while maintaining confidentiality.

Customer Service

Eyes Doctors of South Florida

Miami

01.2023 - 12.2023

Provided excellent customer service, adhering to HIPAA and office protocols to maintain patient trust and satisfaction.
Ensured accuracy in data entry and billing codes, safeguarding patient information and enhancing data integrity.
Delivered administrative support by preparing accurate invoices, reports, and correspondence using Microsoft Office and accounting software to facilitate smooth operations.

Staff Accounting

National Aquarium

Havana

01.2020 - 12.2022

Verified accuracy of financial documents and ensured proper coding to enhance reliability of financial data.
Maintained accurate accounting records using industry-standard software and manual systems to support financial reporting.
Processed receipts, managed bank deposits, and organized financial documentation to ensure compliance with internal and external regulations.

Education

Bachelor of Arts - Economics

University of Havana

Havana, Cuba

06-2020

Skills

Field-Based Case Management
Case management
Individualized Planning
Client assessment
Patient assessment
Member advocacy
HIPAA compliance
Outcome tracking
Data reporting
Regulatory compliance
HIPAA compliance
Stakeholder Communication
Data entry accuracy
Time management
Caseload & Time Management
Organizational skills

MS office
Problem solving
Effective communication
Team collaboration
Conflict resolution
Adaptability to change
Communication etiquette
Documentation proficiency
Ethical judgment
Group support facilitation
Community resources
Outcome assessment
Data reporting
MS office
Community resources

Remote Ready

True

Languages

English

Professional

Spanish

Native/ Bilingual

Timeline