Emelyn Reyes-Laiz
Chicopee,MA
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities. Seeking entry-level opportunities to leverage skills effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SNAP Case Manager
Department of Transitional Assistance
Springfield, Massachusetts
08.2025 - Current
- Conducted client assessments to determine eligibility for assistance programs.
- Coordinated services between clients and community resources to enhance client access to necessary support.
- Managed caseloads to ensure timely documentation and compliance with agency reporting standards.
- Maintained accurate case records and documentation according to agency guidelines.
- Delivered attentive service to clients during in-person and phone interactions, fostering positive relationships.
- Managed high call volumes while ensuring quality service delivery.
Clerk
Executive Office of Health and Human Services
Springfield, Massachusetts
12.2022 - 08.2025
- Delivered customer service support to clients, addressing inquiries and providing guidance.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Created reports, labels, and forms using computer software programs to streamline documentation.
- Managed inventory of office supplies and equipment to ensure availability for daily operations.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Customer Service Representative
Massachusetts Health Connector
Springfield, MA
09.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by implementing strategies that addressed needs and resolved concerns.
- Provided customers with detailed information on available plans and coverage options.
- Guided customers through billing procedures, processed payments, and assisted with payment option setups.
- Educated clients on eligibility requirements for various health plans and programs.
Education
High School Diploma -
Roger L. Putnam Vocational Teachnical High
Springfield, MA06-2011
Skills
- Case management
- Customer service excellence
- Data Entry
- Microsoft Office
- Bilingual
- Detail-oriented
- Empathy skills
Certification
Early Childhood Education Certification
First Aid / CPR
Vital Signs Certification
First Aid / CPR
Vital Signs Certification
Timeline
SNAP Case Manager
Department of Transitional Assistance
08.2025 - Current
Clerk
Executive Office of Health and Human Services
12.2022 - 08.2025
Customer Service Representative
Massachusetts Health Connector
09.2021 - 11.2022
High School Diploma -
Roger L. Putnam Vocational Teachnical High