Jessenia Valentin
Hopkinton,USA
Summary
Motivated and compassionate professional seeking a position where I can leverage my academic background in social work, extensive experience in program coordination and case management, and deep commitment to serving others. I am passionate about creating positive change in the lives of vulnerable populations and aim to contribute to a mission-driven organization by providing high-quality support, fostering strong community partnerships, and promoting equity and empowerment for all individuals I work with.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SNAP Case Worker
Department of Transitional Assistance
Framingham, MA
01.2026 - Current
- Determine initial and ongoing eligibility for SNAP and transitional assistance programs.
- Process cases using action-based first-available-worker queues.
- Conduct interactive interviews and verify documentation using PC-based eligibility systems.
- Perform case maintenance, benefit updates, and referrals to healthcare and state agencies.
- Prepare and explain eligibility determinations.
- Monitor cases for compliance with regulations and quality standards.
Youth Program Director
South Middlesex Opportunity Council
Framingham, MA
12.2024 - 01.2026
- Responsible for the management and coordination of a regional Homeless Youth Services Program.
- Ensured the program operated in accordance with contractual requirements, with a focus on multi-agency collaboration to ensure maximized service delivery while avoiding duplication of services.
- Ensured effective and coordinated triage, assessment, prevention, diversion, and re-housing for young adults who are experiencing a housing crisis.
- Assessed and catalogued all existing services available to the target population.
- Developed systems and strategies to coordinate communication, access services, and share resources among all providers.
- Developed systems for coordinated intake and assessment to ensure comprehensive service needs are determined and addressed for unaccompanied youth.
- Reached out to community partners to ensure a no wrong door approach is successfully implemented and maintained regarding Homeless and At-Risk Youth.
- Provided all members with the process for Coordinated Assessment.
- Ensured utilization of standard process by providing education and training as necessary.
- Worked with all providers to ensure that younger clients and those with more acute service needs are prioritized accordingly for placement and available resources.
- Actively connected youth to appropriate programs, including Wayside’s Tempo program, SMOC’s youth-focused employment specialist, FSU, etc.
- Managed the subcontract relationship with Wayside Tempo, including monitoring of data collection, client assistance usage, etc., and communicating with Tempo staff weekly.
- Developed and strengthened collaborative relationships with local agencies, colleges, and schools.
- Performed robust community outreach across the region.
- Worked with staff at SMOC and Wayside Tempo to develop relationships with providers in underserved regions, municipal courts, etc.
- Identified and addressed transportation barriers.
- Coordinated transportation planning and resources to ensure homeless youth can access services.
- Authorized and tracked spending of 'flexible funds' for both prevention and RRH (Rapid Rehousing) of unaccompanied youth (ages 16 to 24) in the Metro West Region.
Assistant Office Manager
Framingham Public Schools
Framingham, MA
08.2023 - 12.2023
- Collected all absent messages from voicemail, e-mail, and written notices.
- Logged daily absences, tardiness, and dismissals with reasons for absence in the student information system.
- Reconciled student attendance.
- Assisted in day-to-day operations, planning, and organization.
- Maintained efficient systems and processes.
- Oversaw the new student registration process.
- Responded to all parent information requests and supported family and community engagement programs.
- Ran reports as needed or requested by the building principal or the vice principal.
- Liaison with transportation and residency updates for the student information system.
- Answered and appropriately directed telephone calls from outside vendors, community, parents, organizations, district, city personnel, and staff.
Family Specialist/Mentor
Compass
Worcester, MA
11.2020 - 02.2023
- Developed relationships with clients on caseload, acting as a Mentor
- Connected clients to community resources
- Served as an effective liaison between clients and other service providers
- Accompanied clients to scheduled court appearances and professional appointments
- Maintained records and wrote monthly reports
- Developed and maintained working relationships with DCF caseworkers
- Assisted clients in meeting DCF-established goals and facilitated the client’s development of their own independence to progress and succeed
- Developed interventions and solutions that are tailored to the specific needs of the clients
Program Assistant
South Middlesex Opportunity Council
Framingham, MA
01.2019 - 06.2020
- Data Entry
- Scheduled auditors on Outlook calendar for weatherization audits
- Initiated and responded to customer calls for information on program offerings and requirements.
- Typed of correspondence, affiliation agreements, and other documents.
- Maintained confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Processed invoices for services done by vendors for our clients
Patient Care Specialist/Lead Pharmacy Technician
AllCare Pharmacy
Worcester, MA
09.2014 - 12.2018
- Supervised Staff
- Pharmacy Technician Duties
- Called patients on a daily basis to ensure they are aware that their medication refills are due and to ask if they want their refills filled on the due date
- Made first, second, and third attempt phone calls as instructed on the daily schedule
- Accurately documented of proper patient medication refill date
- Pharmacy Compliance Paperwork
- Helped with the Delivery Department (Scheduling, shipping, receiving, paperwork, etc.)
Assistant Store Manager
Rainbow USA Inc
Sebring, FL
08.2013 - 12.2013
- Supervised Staff
- Maintained an orderly system for planning, coordination, follow-through, and completion of tasks, which resulted in the achievement of store and Company goals.
- Ensured customer service is being maintained throughout the business day.
- Ensured the store maintained an excellent visual presentation by presenting a fashion statement throughout.
- Ensured proper floor coverage and floor management to maximize store volume.
- Understood priorities and the sense of urgency of the business, adjusting directions/scheduling when necessary to meet store needs and the demands of the business.
Program Coordinator
Conservation Services Group
Westborough, MA
04.2013 - 07.2013
- Initiated and responded to customer calls for information on program offerings and requirements.
- Documented calls and customer issues in the program database and educated customers on program requirements and required documentation.
- Reviewed rebates, bids, and contracts submitted by customers to ensure program eligibility.
- Processed contracts and work orders.
- Assisted customers and field staff in making changes to contacts and work orders.
- Tracked and completed fulfillment orders.
- Sent authorizations to banks for customer payments.
- Processed customer payments and deposits.
Operations Assistant
Better Business Bureau of Central New England
Worcester, MA
03.2012 - 12.2012
- Data Entry on E-Binder
- Outlook Emailing
- Administration Duties
- Answered the phone to answer consumers’ and businesses’ questions.
- Made check deposits at the bank for the BBB.
Employment Consultant
New England Business Associates
Worcester, MA
06.2010 - 06.2011
- Case managed clients who were referred from the Department of Transitional Assistance and MRC office.
- Negotiated employment with employers
- Assisted individuals with career development
- Completed vocational profiles and assessments for clients
- Provided initial on-the-job training to clients and supported clients in exercising control and making informed choices in their lives to increase their independence.
Education
Master's Degree - Social Work
Walden University
05-2027
Bachelor's Degree - Social Work
Walden University
02-2025
Associate's Degree - Executive Office Administration
Salter College
02-2010
General Equivalency Diploma - undefined
Quinsigamond Community College
05-2006
Skills
- Detail oriented
- Bilingual
- Training & Development
- Analysis skills
- Administrative Experience
- Conflict management
- Medical Scheduling
- Mentoring
- Crisis Intervention
- Communication skills
- Case Management
- Highly organized
Accomplishments
- THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS - 2022
- THE INTERNATIONAL HONOR SOCIETY - 2024
- METROWEST LEADERSHIP ACADEMY GRADUATE - 2025
Certification
Pharmacy Technician License
Timeline
SNAP Case Worker
Department of Transitional Assistance
01.2026 - Current
Youth Program Director
South Middlesex Opportunity Council
12.2024 - 01.2026
Assistant Office Manager
Framingham Public Schools
08.2023 - 12.2023
Family Specialist/Mentor
Compass
11.2020 - 02.2023
Program Assistant
South Middlesex Opportunity Council
01.2019 - 06.2020
Patient Care Specialist/Lead Pharmacy Technician
AllCare Pharmacy
09.2014 - 12.2018
Assistant Store Manager
Rainbow USA Inc
08.2013 - 12.2013
Program Coordinator
Conservation Services Group
04.2013 - 07.2013
Operations Assistant
Better Business Bureau of Central New England
03.2012 - 12.2012
Employment Consultant
New England Business Associates
06.2010 - 06.2011
Bachelor's Degree - Social Work
Walden University
Associate's Degree - Executive Office Administration
Salter College
General Equivalency Diploma - undefined
Quinsigamond Community College
Master's Degree - Social Work
Walden University