Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Benson

Belleville,MI

Summary

Committed Caseworker with a strong work ethic, good customer Service skills and a is an exceptionally fast learner

Overview

14
14
years of professional experience

Work History

CCS Case Worker

The Senior Alliance
08.2023 - Current
  • Conducts annual participant assessments
  • Conducts new participant intake assessments
  • Implement care plan services for participants
  • Work with family members to create a backup plan and care plan
  • Monitor participants on my case load with bimonthly calls
  • Ensure compliance with program standards and guidelines
  • Consistently manages a case load of 80 or more participant

MI Health Link Support Specialist

The Senior Alliance
05.2015 - 08.2023
  • Download files from different Integrated care organizations through a secure portal
  • Enter all new referrals into the correct databases
  • Send/upload all assessments to the correct ICO's and track everything in the correct database
  • Track all Recommendations that are sent to the ICO's
  • Track All the Authorizations that the ICO's Approve
  • Answer the phone lines and transfer calls
  • Track and Schedule new assessments requests
  • Make electronic and paper files for new Members

Dining room manager

Village of Westland
01.2011 - 05.2015
  • Supervise wait staff
  • Prepare lunch
  • Serve residents
  • Provide calm environment for residents and wait staff
  • Solve issue with wait staff and residents
  • Responsible to make sure everything is reset after each meal service
  • Responsible to oversee wait staff completes all closing tasks

Education

High School Diploma -

Wayne Memorial High School
Wayne, MI

Skills

    Organized

    Detail Oriented

    Strong customer service skills

    Analytical thinking

    Flexibility

    Proficient in Microsoft Office

Timeline

CCS Case Worker

The Senior Alliance
08.2023 - Current

MI Health Link Support Specialist

The Senior Alliance
05.2015 - 08.2023

Dining room manager

Village of Westland
01.2011 - 05.2015

High School Diploma -

Wayne Memorial High School

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Leanne Benson