Leanne Benson
Belleville,MI
Summary
Committed Caseworker with a strong work ethic, good customer Service skills and a is an exceptionally fast learner
Overview
14
14
years of professional experience
Work History
CCS Case Worker
The Senior Alliance
08.2023 - Current
- Conducts annual participant assessments
- Conducts new participant intake assessments
- Implement care plan services for participants
- Work with family members to create a backup plan and care plan
- Monitor participants on my case load with bimonthly calls
- Ensure compliance with program standards and guidelines
- Consistently manages a case load of 80 or more participant
MI Health Link Support Specialist
The Senior Alliance
05.2015 - 08.2023
- Download files from different Integrated care organizations through a secure portal
- Enter all new referrals into the correct databases
- Send/upload all assessments to the correct ICO's and track everything in the correct database
- Track all Recommendations that are sent to the ICO's
- Track All the Authorizations that the ICO's Approve
- Answer the phone lines and transfer calls
- Track and Schedule new assessments requests
- Make electronic and paper files for new Members
Dining room manager
Village of Westland
01.2011 - 05.2015
- Supervise wait staff
- Prepare lunch
- Serve residents
- Provide calm environment for residents and wait staff
- Solve issue with wait staff and residents
- Responsible to make sure everything is reset after each meal service
- Responsible to oversee wait staff completes all closing tasks
Education
High School Diploma -
Wayne Memorial High School
Wayne, MISkills
Organized
Detail Oriented
Strong customer service skills
Analytical thinking
Flexibility
Proficient in Microsoft Office
Timeline
CCS Case Worker
The Senior Alliance
08.2023 - Current
MI Health Link Support Specialist
The Senior Alliance
05.2015 - 08.2023
Dining room manager
Village of Westland
01.2011 - 05.2015
High School Diploma -
Wayne Memorial High School