Carolyn Denney
Cincinnati,OH
Summary
Experienced telecommunications professional prepared for this role. Skilled in network maintenance, troubleshooting, and system upgrades. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with hands-on approach and excellent problem-solving skills.
Overview
41
41
years of professional experience
Work History
Central Office Technician
Altafiber/Cincinnati Bell
Cincinnati, OH
03.2019 - Current
- Self directed responsibilities for organizing daily work
- Accessing Servicenow and working assigned repair tasks
- Work closely with other colleagues, field techs and NOC personnel to resolve troubles
- Use various equipment in central offices to test or repair circuits. OTDR, FIBER SCOPE, EXFO, T-BERD, TEL-SYNC, VOLT meter
- Resolve trouble in the DMS10 and 5ESS switches when assigned a task.
- Accessing these systems when necessary: AEGIS, NETSMART, ISA10, CBTSTACHE, COMPAS, TALON and LCAM Inventory
- Interpreting word documents from AEGIS and installing or disconnecting the central office portion of DS0, DS1, DS3, OC3, OC12, and LAN orders assigned to my offices
- Completing in a timely manner, monthly, quarterly and yearly, building, safety, and equipment routines
- Worked closely with other teams within the company on turn up or repair troubleshooting
Residential/Business Installer/Repair
Cincinnati Bell
Cincinnati, OH
06.1996 - 03.2019
- Experienced in Installing and repairing copper pots lines and ADSL lines in residential and business locations
- Experienced working on static IP's
- Experienced working on outside aerial plant, underground and buried facilities
- Experienced using test equipment, sidekick, acterna and exfo meter
- Experienced in installing and repairing GPON and ONT's
- Work to resolve customer issues, do site surveys, educate customers about products and services
- Cross trained others
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Maintenance Technician
Hoechst Celanese
Florence, Ky
05.1994 - 05.1996
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Diagnosed mechanical issues, implementing repairs to minimize downtime and enhance productivity.
- Operated varied hand and power tools to complete repairs.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Electrician
Henderson Electric Co Inc.
Cincinnati, OH
07.1990 - 05.1994
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Installed, maintained, and repaired electrical systems in industrial and commercial buildings.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Interior Communications Electrician
U.S. Navy
Alameda, CA
12.1984 - 12.1988
- Installed and maintained interior electrical systems for communication equipment.
- Conducted routine inspections to ensure compliance with safety regulations and standards.
- Diagnosed and repaired electrical malfunctions in communication devices
- Expedited repairs by efficiently diagnosing malfunctions using test equipment such as multimeters and oscilloscopes
Education
High School Diploma -
Journeyman Electrician -
05-1994
Skills
- Teamwork
- Network troubleshooting
- Diagnostics and troubleshooting
- Circuit provisioning
- Experienced in document interpretation
- Experience with 5e and DMS10 troubleshooting
- Skilled in navigating Servicenow
- Experienced working on 7750's, 7210's, DACS, ECS1, TITAN, CALIX C-7 and E-7
Timeline
Central Office Technician - Altafiber/Cincinnati Bell
03.2019 - Current
Residential/Business Installer/Repair - Cincinnati Bell
06.1996 - 03.2019
Maintenance Technician - Hoechst Celanese
05.1994 - 05.1996
Electrician - Henderson Electric Co Inc.
07.1990 - 05.1994
Interior Communications Electrician - U.S. Navy
12.1984 - 12.1988
Deer Park High School - High School Diploma,
Independent Electrical Contractors Apprenticeship School - Journeyman Electrician,