Carolyn Egan
Plano,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Residence Inn By Marriot
11.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Barista
Starbucks, Barista
11.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
American Eagle Outfitters, Inc
04.2007 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Sociology
University of North Texas
Denton, TX06.2014
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Timeline
Front Desk Agent
Residence Inn By Marriot
11.2022 - Current
Barista
Starbucks, Barista
11.2019 - 03.2021
Sales Associate
American Eagle Outfitters, Inc
04.2007 - 03.2012
Bachelor of Arts - Sociology
University of North Texas
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