Carolyn E. Jones
Mechanicsville,Va
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Payroll Clerk
Cape May County
- Post payroll for the County and Police Department
- Officers union payments
Operations Assistant
Dean Witter
Richmond, VA
- Receive and post payments and stocks
- Process payments to clients
- Review buying and selling stocks
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accounts Receivable Coordinator
RRS Foodservice
Richmond, VA
10.2009 - 12.2019
- Check figures, posting, and documents for correct entry, mathematical accuracy, and proper codes
- Operate computers programmed with accounting software to record, store, and analyze information
- Comply with federal, state, and company policies, procedures, and regulations.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Calculate, prepare, and issue bills, invoice, and account statements, according to established procedures.
- Code documents according to company procedures.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Reconcile or note and report discrepancies found in record.
- Perform financial calculations such as amounts due, interest charges and balances
- Perform general office duties such as filing, answer telephones, and handling routine correspondence
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to the bank.
- Receive, record, and bank cash, check, and vouchers.
- October 2009 - December 2019 (RETIRED)
- Enhanced cash flow by diligently managing customer credit limits and payment terms.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
Classes
2025 - AAPC medical billing and coding (not certified)
Summary
Experienced with payroll management and compliance, ensuring accurate and timely payroll processing. Utilizes payroll software and meticulous attention to detail to prevent errors. Knowledge of regulatory requirements and financial reporting, ensuring consistent and reliable payroll operations.
Education
High School Diploma -
F.K. Lane High School
Brooklyn, NY 09.1965 - 06.1969
Skills
Microsoft Excel proficiency
Team player
Data entry
Basic functions in Excel
Payroll regulations
Maintaining files
Employee relations
Payroll deductions
Excel proficiency
Accounts payable
Payroll processing
Expense reimbursements
Recording data
Benefits administration
Timeline
Accounts Receivable Coordinator
RRS Foodservice
10.2009 - 12.2019
Payroll Clerk
Cape May County
High School Diploma -
F.K. Lane High School
09.1965 - 06.1969
Operations Assistant
Dean Witter