Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Fisher

Circleville,Ohio

Summary

Dedicated Patient Service Representative with experience at OHIOHEALTH Bergerr, excelling in customer service and HIPAA compliance. Demonstrated ability to enhance patient satisfaction through effective communication and meticulous insurance verification. Proven track record in managing patient intake and maintaining confidentiality, ensuring a trustworthy environment for all patients.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Diligent [Desired Position] with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

OHIOHEALTH Bergerr
02.2007 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.

Education

Shawnee State University
Portsmouth, OH
01-1985

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • schedule appointments
  • assist patients when needed
  • Patient confidentiality
  • Payment collection
  • Patient intake

Timeline

Patient Service Representative

OHIOHEALTH Bergerr
02.2007 - Current

Shawnee State University
Carolyn Fisher