Carolyn Ford
Jacksonville
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Aaron's Sales and Lease
Lufkin, TX
05.2025 - 06.2026
- Oversaw daily operations, enhancing efficiency and customer satisfaction through effective team management.
- Implemented strategic initiatives to streamline processes, resulting in improved operational workflows.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue and market presence.
- Managed inventory control systems, ensuring optimal stock levels and reducing overhead costs.
- Conducted regular performance evaluations, providing constructive feedback to support employee development and retention efforts.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Accounts Manager
Aaron's Sales and Lease
Jacksonville, TX
07.2023 - 05.2025
- Managed customer accounts, ensuring accurate billing and account maintenance.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Analyzed account data to identify trends and recommend improvements in service delivery.
- Trained new team members on customer service protocols and operational procedures.
- Oversaw the resolution of escalated customer complaints, improving overall service quality.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
Legal Assistant
Julie Boren
Rusk, TX
07.2022 - 06.2023
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Realtor
JoEd Anderson Realtors INC
Rusk, TX
07.2018 - 10.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed and executed confidential documents, contracts and disclosures.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Presented properties to show quality and market comparisons through self-developed presentations.
Executive Administrative Assistant
JoEd Anderson Realtors INC
Rusk, TX
03.2012 - 07.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Trained junior office staff in correct procedures and reporting requirements.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Education
High School Diploma -
Rusk HIgh School
Rusk05-2000
No Degree - Criminal Justice
University of Phoenix
Tempe, AZReal Estate License - Real Estate
Tyler Junior College
Tyler, TX05-2016
Skills
- Legal Document Preparation
- Project Management
- Case Management
- Document Control Support
- Customer Relationship Management
- Client Billing
- Payroll Processing
- Conflict Mediation
- Administrative Support
- Exceptional Telephone Etiquette
- Office Management
- QuickBooks Pro
Accomplishments
- Completed Rusk Citizens Police Academy.
- I had my Real Estate license from 2016-2022
- I have worked in the Real Estate industry from 2012-2022
- I am a US Army Veteran and served from 2000-2003
- I have worked with law enforcement for 10 years
Timeline
General Manager
Aaron's Sales and Lease
05.2025 - 06.2026
Customer Accounts Manager
Aaron's Sales and Lease
07.2023 - 05.2025
Legal Assistant
Julie Boren
07.2022 - 06.2023
Realtor
JoEd Anderson Realtors INC
07.2018 - 10.2022
Executive Administrative Assistant
JoEd Anderson Realtors INC
03.2012 - 07.2018
High School Diploma -
Rusk HIgh School
No Degree - Criminal Justice
University of Phoenix
Real Estate License - Real Estate
Tyler Junior College