Carolyn Gardner
St Louis,Missouri
Summary
Dynamic accounts receivable professional with extensive experience at St Louis University Physicians Groups. Proven track record in invoice management and regulatory compliance, enhancing cash flow and reducing outstanding receivables. Skilled in data entry and effective communication, mentoring teams to achieve billing accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Accident/Biller Analysis
Anderson Hospital
05.2021 - 04.2025
- Processed and submitted insurance claims accurately to ensure timely reimbursement.
- Reviewed patient accounts for discrepancies, resolving issues efficiently to maintain billing integrity.
- Collaborated with medical staff to gather necessary documentation for billing purposes.
- Utilized electronic health record systems to track and manage patient billing information effectively.
Patient Account Representative
Robert Half
01.2019 - 05.2021
- Managed patient accounts, ensuring accurate billing and timely follow-ups.
- Resolved discrepancies in insurance claims through effective communication with providers.
- Processed payments and adjustments, maintaining compliance with healthcare regulations.
- Coordinated with cross-functional teams to enhance patient account resolution efficiency.
Accounts Receivable Supervisor
St Louis University Physicians Groups
08.2013 - 10.2018
- Oversaw accounts receivable operations, ensuring timely and accurate billing processes.
- Developed and implemented strategies to reduce outstanding receivables and improve cash flow.
- Led cross-functional teams in resolving payment discrepancies with clients and internal departments.
- Mentored junior staff, enhancing their skills in collections and customer service techniques.
Education
Master of Science - Health Informatics & Information Management
University of Tennessee
Memphis, TN05-2012
Associate of Arts - Business Administration And Management
Saint Mary's University of Minnesota
Minneapolis, MN06-2000
Bachelor of Arts - Business Administration And Management
Metropolitan State University
Saint Paul, MN06-1995
GED -
Vashon High
St Louis, MO06-1966
Skills
- Invoice management
- Data entry proficiency
- Regulatory compliance
- Invoice processing
Accomplishments
- Collaborated with team of 22 in the development of EPIC
- Achieved great results through effectively helping with Train the trainer
- Documented and resolved issues with different departments which led to create data tools that were effective
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved effective results by completing tasks to match each departments need with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Accident/Biller Analysis
Anderson Hospital
05.2021 - 04.2025
Patient Account Representative
Robert Half
01.2019 - 05.2021
Accounts Receivable Supervisor
St Louis University Physicians Groups
08.2013 - 10.2018
Master of Science - Health Informatics & Information Management
University of Tennessee
Associate of Arts - Business Administration And Management
Saint Mary's University of Minnesota
Bachelor of Arts - Business Administration And Management
Metropolitan State University
GED -
Vashon High
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