CAROLYN GONZALEZ
Phoenix,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Scottsdale Eye Physicians & Surgeons
05.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Sales Associate
Dillard’s Inc
06.2019 - 01.2023
- Responsive Dillard’s Sales Associate with polished communication fashion and persuasive skills
- Experienced in collaborative teamwork merchandising up-selling and representing the company’s fashion standards
- Strong customer service focus with strengths in product familiarity, cash register operation, and ability to form long-standing relationships with guests
- Exceptional working experience in the retail service industry in business-to-business sales, proficiency in computers and sales databases
- Ability to execute price changes, ring sales, and inventory control and assist in merchandising through visual placement.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, and engagement during sales process and closing.
Volunteer, receptionist assistant
ENGAGEMENT, CIMECC
06.2020 - 01.2021
- By receiving patients at the front desk by greeting, welcoming, directing, and announcing them appropriately
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) while maintaining COVID-19 safety protocols.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Volunteer
Las Palmas Hospital
08.2016 - 03.2017
- Las Palmas Hospital by translating the patient’s symptoms from Spanish to English to the doctor
- With this, the doctor understood the patient’s symptoms and proceeded with the proper diagnosis
- Cleaned and set up rooms in preparation for patient appointments.
- Help carry paperwork and writing reports when necessary.
- Collected vital signs and updated records.
Education
Bachelor of Science - Health Administration
Southwest University
Southwest University 08.2022
Associates of Applied Science Degree - Health Administration
Skills
- Highly skilled professional with extensive proficiency in arange of essential software and systems Possess expert-level knowledge in QuickBooks, Microsoft Office Suite (including Excel), AdvancedMD, and EMA Ophthalmology
Certification
NHA, Certified Medical Admin. Assistant
HIPPA Certified
OSHA Compliance
Lean Six Sigma Yellow belt
ADV Spreadsheet
Affiliations
Member of SHS-Hispanic Honor Society
Member of NHS-National Honor Society
Member of FCCLA
More than 350 community hours
Member of the magnet program, Mundos Unidos
Timeline
Front Desk Receptionist
Scottsdale Eye Physicians & Surgeons
05.2023 - Current
Volunteer, receptionist assistant
ENGAGEMENT, CIMECC
06.2020 - 01.2021
Sales Associate
Dillard’s Inc
06.2019 - 01.2023
Volunteer
Las Palmas Hospital
08.2016 - 03.2017
Bachelor of Science - Health Administration
Southwest University
Associates of Applied Science Degree - Health Administration
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