Hi, I’m
Carolyn Graham
Vail,AZ
Summary
Dynamic Liquor Manager at Frys Food with expertise in inventory management and merchandising strategies. Proven track record of enhancing brand awareness and optimizing operations, resulting in improved stock accuracy and customer satisfaction. Skilled in multitasking and fostering team collaboration to achieve operational excellence and elevate shopping experiences.
Overview
2027
years of professional experience
Work History
Frys Food7050 E Golflinks Tucson Az 85730
Liquor Manager
2017 - 09.2026
Job overview
- Managed liquor department inventory, ensuring accurate stock levels and timely replenishment
- Scheduled and supervised associates to maintain efficient daily department operations
- Controlled product ordering, receiving, and merchandising for liquor and beverage displays
- Monitored alcohol sales compliance and followed state and store regulations
- Trained team members on product handling, customer service, and department procedures
- Resolved customer concerns promptly while supporting positive shopping experiences
- Reviewed inventory shrink, identifying discrepancies and improving stock accuracy
- Coordinated pricing, promotions, and product placement to support sales performance
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
- Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
- Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Optimized staffing schedules based on business needs while considering employee availability and preferences.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Frys Food Store 6997050 E Golflinks Tucson Az 85730
Customer Service Representative
03.2007 - 2010
Job overview
- Resolved customer inquiries with accurate product, pricing, and policy information
- Processed purchases, returns, and exchanges while maintaining transaction accuracy
- Assisted shoppers with locating merchandise and answering store service questions
- Balanced cash register duties and verified payments following checkout procedures
- Communicated with department staff to coordinate item availability and customer requests
- Handled complaints professionally and escalated complex issues to appropriate supervisors
- Maintained organized front-end workspace to support efficient customer flow
- Supported store operations by restocking supplies and updating service areas
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Frys Food7812 E Speedway Tucson Az 85710
Day Stocker
04.2002 - 03.2006
Job overview
- Stocked merchandise across aisles, maintaining organized shelves and replenishing out-of-stock products.
- Rotated inventory using FIFO standards to support freshness and reduce expired product.
- Faced products and aligned displays to improve store presentation and shopping experience.
- Unloaded freight and transported cases from backroom to sales floor safely and efficiently.
- Checked inventory dates and removed damaged or outdated items from display areas.
- Assisted customers with product location and answered basic store questions courteously.
- Maintained clean, hazard-free aisles by removing debris and organizing stock areas.
- Followed store merchandising standards to ensure accurate placement and consistent shelf labeling.
- Unloaded arriving product stock and moved to store display areas.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Supported promotional plans by updating signage with price changes.
- Prevented stock shortages by promptly identifying low inventory items and reporting needs to management.
- Boosted customer satisfaction by promptly assisting with locating items and answering questions.
- Aided in loss prevention efforts, monitoring potential issues while stocking shelves and reporting suspicious activity when necessary.
- Participated in regular training sessions to stay updated on company policies, new products, and best practices for efficient stocking techniques.
- Streamlined product display, implementing visually appealing arrangements to attract customers.
- Expedited merchandise handling, utilizing proper equipment and safety protocols during stocking processes.
- Contributed to positive store atmosphere, providing friendly service while restocking shelves.
- Reduced stock discrepancies by routinely conducting thorough inventory checks.
- Improved overall shopping experience, maintaining well-organized aisles for easy navigation by customers.
- Demonstrated flexibility in work assignments by covering various sections of the store as needed.
- Promoted a safe working environment by adhering to company policies and procedures during all stocking tasks.
- Enhanced store efficiency by maintaining clean and organized shelves.
- Supported store merchandising efforts, skillfully assembling promotional displays for maximum visibility.
- Facilitated timely product availability, coordinating closely with receiving department on incoming shipments.
- Coordinated with other departments to ensure seamless flow of products from backroom storage to sales floor.
- Minimized product damage by carefully unloading and transporting items to designated areas.
- Collaborated with the team to complete daily stocking tasks efficiently and effectively.
- Ensured accurate inventory levels through diligent restocking and inventory management.
- Assisted in achieving sales goals through thoughtful merchandise placement strategies based on consumer trends and preferences.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Optimized shelf space allocation, maximizing product visibility for increased sales.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Supervised and trained new staff in performing census.
- Maintained store assets with effective loss prevention strategies.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Checked product levels and recommended new purchases.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Frys Food9401 E 22nd Tucson Az 85710
Produce Clerk
01.1992 - 01.1994
Job overview
- Stocked produce displays with fresh fruits and vegetables, following rotation and quality standards.
- Inspected product for freshness, removing damaged or expired items from sales floor.
- Trimmed, wrapped, and packaged produce according to store presentation and sanitation guidelines.
- Assisted customers with produce selection, product locations, and special requests.
- Maintained clean cases, coolers, and work areas to support food safety compliance.
- Weighed and priced produce accurately using store scales and labeling equipment.
- Replenished inventory from backroom stock to keep department displays full and organized.
- Followed handling procedures to preserve product quality during receiving, storage, and stocking.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Inspected produce to update and adjust pricing information.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
Frys Food9401 E 22nd Tucson Az 85710
Reciever
01.1991 - 1993
Job overview
- Verified incoming shipments against invoices and purchase orders for accurate product counts.
- Inspected merchandise for damage, shortages, and quality issues before stock placement.
- Unloaded freight, organized pallets, and staged products for efficient backroom processing.
- Scanned inventory into receiving systems and updated records for accurate stock control.
- Communicated discrepancies to supervisors and vendors to resolve receiving variances quickly.
- Rotated merchandise using FIFO methods to maintain product freshness and reduce shrink.
- Coordinated with store teams to prioritize deliveries and support timely floor replenishment.
- Maintained clean receiving areas while following safety procedures and material handling standards.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Frys Food3770 W Ina Rd Tucson
Cashier
02.1990 - 02.1993
Job overview
- Processed customer transactions accurately using POS system and balanced cash drawer at shift end.
- Scanned groceries efficiently while verifying pricing, coupons, and promotional discounts.
- Provided courteous customer service by answering questions and resolving checkout concerns.
- Bagged merchandise carefully to protect fragile items and maintain organized checkout flow.
- Verified age-restricted purchases and followed store policies for regulated sales.
- Assisted shoppers with self-checkout use and redirected issues to appropriate support.
- Maintained clean, stocked checkout area to support smooth front-end operations.
- Handled cash, credit, debit, and digital payments with accuracy and attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Palo Verde High School 1302 S Avenida Vega Tucson Az 85710
High School Diploma
05.1990
Skills
Merchandising strategies
Brand awareness
Inventory management
Operations oversight
Multitasking
Timeline
Customer Service Representative
Frys Food Store 699
03.2007 - 2010
Day Stocker
Frys Food
04.2002 - 03.2006
Produce Clerk
Frys Food
01.1992 - 01.1994
Reciever
Frys Food
01.1991 - 1993
Cashier
Frys Food
02.1990 - 02.1993
Palo Verde High School
High School Diploma
Liquor Manager
Frys Food
2017 - 09.2026